Warehouse Operations Manager

Confidential; Middleborough (MA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company seeks an Operations Manager to oversee its Distribution Center operations in Middleborough, MA. This role is pivotal in driving strategic objectives, managing processes from receiving to shipping, and leading a team to meet business goals through effective leadership and operational excellence.

Benefits

Company-provided safety equipment

Stipend on safety-toe shoes

Qualifications

• At least 10 years of experience managing a fast-paced Distribution Center.
• Strong written and verbal communication skills.
• Ability to foster a cooperative and harmonious work environment.

Responsibilities

• Oversee all operational processes including receiving, inventory, and shipping.
• Lead the hiring, training, evaluation, and development of management-level team members.
• Develop and implement operating strategies to support future growth.

Skills

Leadership

Analytical skills

Communication

Problem Solving

Team Building

Education

Bachelor's degree or equivalent experience

Tools

Warehouse Management Systems (WMS)

Radio Frequency (RF) systems

Microsoft Office

Job description

ABOUT THE ROLE

We are seeking a skilled Operations Manager to oversee the operations at our Middleboro, MA Distribution Center. The ideal candidate will play a key role in developing and executing the strategic objectives for the Distribution Center. This position will be responsible for managing all operational processes, including planning, organizing, and overseeing receiving, inventory, and shipping functions to ensure smooth and efficient operations while meeting customer demands. The Operations Manager will lead and direct DC activities to meet business goals through strong leadership, cost management, productivity enhancement, risk mitigation, and ensuring compliance with strategic standards.

SCHEDULE

Monday - Friday, Full Time, Exempt

ONSITE: Middleboro, MA

WHAT YOU WILL DO

• Cultivate a work environment that fosters employee inclusion, recognition, and open communication.
• Build and maintain strong employee relations to attract, retain, and motivate top talent.
• Translate company strategies into actionable plans that enable the Distribution Center to execute and support these initiatives effectively.
• Delegate projects and tasks within your area of responsibility to ensure optimal execution.
• Lead the hiring, training, evaluation, and development of management-level team members.
• Develop and implement operating strategies to support future growth, enhance quality, and reduce operating costs.
• Champion and maintain a safe working environment for all employees, promoting a culture of safety.
• Ensure compliance with all company policies, as well as federal, state, and local OSHA regulations.
• Oversee and direct significant facility changes upon corporate office approval.
• Maintain clear and effective communication between the facility and corporate office.
• Lead, mentor, and develop the local management and leadership team to achieve business goals.
• Establish and uphold local standards, measurement tools, and processes to ensure operational efficiency.
• Drive the implementation of new technologies and systems to improve operations.
• Ensure customer expectations, particularly for high-demand wholesale clients, are consistently met or exceeded.
• Participate in cross-functional and cross-facility initiatives to drive process improvements.
• Ensure timely upkeep and repair of facility equipment to maintain operational continuity.
• Collaborate with other departments to proactively resolve operational issues.
• Enforce company policies and procedures to maintain consistency and accountability across operations.
• Encourage a culture of teamwork, discipline, and strong work ethic among employees.
• Promote and enforce strict adherence to Standard Operating Procedures (SOPs) throughout warehouse functions.
• Provide support as a valued member of the broader Distribution team, assisting in other areas as needed.

WHAT WE’RE LOOKING FOR

• Bachelor's degree or equivalent experience.
• At least 10 years of experience managing a fast-paced Distribution Center, ideally with expertise in same-day fulfillment.
• Strong written and verbal communication skills.
• Flexibility to work a dynamic schedule based on operational needs.
• Exceptional leadership and team-building abilities, with a focus on creating a collaborative environment.
• Excellent analytical, problem-solving, and communication skills.
• Comprehensive knowledge of warehouse and material handling equipment.
• Proven ability to plan, organize, and control operations efficiently.
• A successful track record in receiving, warehousing, inventory control, and shipping practices.
• Experience with or exposure to distribution-related technology and automation, including Warehouse Management Systems (WMS), Radio Frequency (RF) systems, and other computer-based tools.
• Proficiency in Microsoft Office and basic email systems/utilities.
• Strong knowledge of warehouse safety protocols, with the ability to implement and enforce safety procedures effectively.
• Ability to foster a cooperative and harmonious work environment.
• A customer-centric approach, ensuring service excellence.
• Strong analytical and mathematical skills to support data-driven decision-making.

PROTECTIVE EQUIPMENT REQUIRED

Must be able to wear proper safety equipment (safety toe shoes, bump caps and safety vest). PPE is company-provided with a stipend on safety-toe shoes.

Physical Demands

The role will involve both office tasks and time on the warehouse floor, which may require standing and walking for over 8 hours a day. The position also involves operating a stock chaser to navigate the warehouse. Moderate hand-eye coordination, as well as near and far vision and hearing, are necessary for the role.

Working Conditions:

The job will be performed entirely in a warehouse where conditions can range from warm to cool. The job will be performed in a shared office. Will work around warehouse machines and equipment with a moderate level of noise. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the manager's job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.