Warehouse Operations Lead

The Signal Group LLC; Novi (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

The Signal Group LLC in Novi, MI is seeking a Warehouse Manager to oversee operations focused on order fulfillment, receiving and storage of inventory, and returns processing.

You will supervise the warehouse team, delegate tasks, train staff, and collaborate with operations leadership to maintain productivity, accuracy, and safety.

The role requires 5+ years of experience, a Bachelor's preferred, and NetSuite experience a plus; Hazmat certification desirable.

Qualifications

• Bachelor’s degree preferred; experience may substitute.
• 5+ years of relevant work experience.
• Experience managing a team is required.
• Hazmat certification is a plus.

Responsibilities

• Manage warehouse shipping areas that include fulfilling and shipping customer orders from SolidSignal.com and Amazon.com, ensuring accuracy of shipments and addressing any issues.
• Oversee and optimize all warehouse logistics operations, including inventory management, order fulfillment, shipping/receiving, and coordination with supply chain partners to ensure timely and efficient flow of goods.
• Delegate warehouse tasks to Warehouse Associates.
• Oversee the shipping process, schedule, and support documentation, working to optimize efficiency through changes in processes based on company growth, staffing, and strategy.
• Ensure products are shipped promptly and accurately and coach warehouse staff to do the same. Address and document relevant performance issues as needed.
• Be an integral member of the daily tasks in a fast-paced warehouse environment. Model a commitment to accuracy and efficiency to ensure that all daily tasks are completed.
• Train, guide, and delegate the warehouse staff, encouraging professional growth and development.
• Oversee and manage the inventory control process including monitoring inventory levels and conducting cycle counts twice annually and periodically throughout the year.
• Oversee the shipment receiving process including the storage of received products.
• Take ownership of the lifecycle of the returns process and ensure each stage is handled promptly and with attention to detail. Demonstrate a strong understanding of the returns process and delegate the tasks to Warehouse Associates as needed.
• Maintain a safe and clean work environment in compliance with OSHA requirements, and ensure warehouse workers are complying with procedures, rules, and regulations.
• Utilize and establish reporting tools as resources to manage shipping, inventory, and staffing efficiencies.
• Assess warehouse staffing needs including performance management, recruiting, hiring, and training as needed to best support efficiencies in the warehouse.
• Create and continuously improve upon processes and documentation for systems affecting warehouse operations.
• Other projects as assigned.
• Strong communication skills both oral and written
• Strong data analysis skills utilizing available tools to support the data
• Track record of leading and managing a team
• Ability to maintain a positive attitude in the face of challenging circumstances
• Strategic thinking and planning skills
• Ability to multi-task when under pressure
• Strong knowledge of warehouse activities
• Ability to teach and train a team
• Proficient using a personal computer, warehouse software and proprietary software
• Ability to work a flexible schedule when needed
• Ability to lift up to 50 pounds
• Ability to bend, stretch, and traverse the warehouse throughout the day
• Knowledge of EOS a plus

Skills

Leadership

Data analysis

Communication

Team management

Multitasking

Warehouse knowledge

PC/ERP software

Training

Flexibility

Safety compliance

EOS knowledge

Education

Bachelor’s degree preferred

Tools

NetSuite

Job description

The Signal Group LLC in Novi, MI is seeking a Warehouse Manager to oversee operations focused on order fulfillment, receiving and storage of inventory, and returns processing.

You will supervise the warehouse team, delegate tasks, train staff, and collaborate with operations leadership to maintain productivity, accuracy, and safety.

The role requires 5+ years of experience, a Bachelor's preferred, and NetSuite experience a plus; Hazmat certification desirable.