Warehouse Operations & Inventory Analyst

Johnson Controls, Inc.; Franklin Park (IL); On-site; USD 72,208,000 - 108,283,000; Full time

Job summary

Johnson Controls, Inc. is seeking an Operations Analyst to support daily warehouse operations within the PDC and work with the 3PL provider to improve inventory accuracy, process compliance, and issue resolution.

This on‑site role emphasizes hands‑on floor activity, root‑cause analysis, and cross‑functional collaboration to keep inbound, outbound, and storage operations efficient. You will conduct investigations, balance transactions, and monitor hold and discrepancy conditions while

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or a related field.
• Strong problem‑solving and root cause analysis skills.
• Experience or knowledge of warehouse operations, inventory control, receiving, shipping, and quality processes.
• Strong attention to detail with the ability to investigate discrepancies, validate inventory, and follow standard processes.
• Effective communication and organizational skills with the ability to coordinate across Procurement, Planning, Operations, suppliers, and the 3PL provider.
• Ability to work independently and effectively on the warehouse floor in a fast‑paced environment.
• Proficiency with Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Comfortable working primarily in a warehouse floor environment, including walking frequently, communicating with employees, observing operations, and occasionally lifting up to 25 pounds.

Responsibilities

• Conduct root cause investigations for inbound, inventory, outbound, shipping, and quality‑related issues.
• Perform warehouse audits of inbound, inventory, and outbound operations to ensure process compliance and accuracy.
• Investigate inventory discrepancies, receiving errors, shipment shortages, and operational process failures.
• Manage and track Purchase Order (PO) discrepancies and coordinate resolution with Procurement, Planning, Operations, and suppliers.
• Monitor and manage quality notifications in partnership with the 3PL provider and support issue resolution.
• Maintain and monitor hold inventory, including physical inventory and inventory dollar exposure.
• Oversee inventory disposition activities, including scrap, quality hold, and return inventory.
• Manage packaging and operational supply inventories, monitor usage, and coordinate replenishment activities.
• Support critical inbound receipts and customer‑priority outbound shipments to ensure timely processing.
• Oversee shipment deletion transactions between the 3PL Warehouse Management System and SAP to maintain inventory and system accuracy.
• Support operational and customer escalations through investigation, containment, and resolution.
• Work closely with warehouse leadership and the 3PL provider to improve execution and maintain operational standards.

Skills

Problem solving

Root cause analysis

Inventory accuracy

Communication

Organizational skills

Independent on floor

Excel

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Operations Management, or a related field

Tools

SAP

WMS

Job description

Johnson Controls, Inc. is seeking an Operations Analyst to support daily warehouse operations within the PDC and work with the 3PL provider to improve inventory accuracy, process compliance, and issue resolution.

This on‑site role emphasizes hands‑on floor activity, root‑cause analysis, and cross‑functional collaboration to keep inbound, outbound, and storage operations efficient. You will conduct investigations, balance transactions, and monitor hold and discrepancy conditions while