Warehouse Operations Clerk-Mandarin required

Paramount Logistics Inc.; Rancho Cucamonga (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

Paramount Logistics Inc. is seeking a Warehouse Operations Clerk who speaks Mandarin to manage inventory operations and customer inquiries effectively. Responsibilities include maintaining records, processing orders, and ensuring customer satisfaction. This entry-level full-time position offers a competitive salary and benefits.

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Qualifications

• Entry level position requiring bilingual communication in English and Mandarin.
• Basic understanding of logistics processes is a plus.

Responsibilities

• Answering customer inquiries and resolving issues to ensure satisfaction.
• Processing orders and maintaining accurate records of customer interactions.

Skills

Bilingual English and Mandarin

Communication

Problem Solving

Job description

Warehouse Operations Clerk-Mandarin required

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Warehouse Operations Clerk-Mandarin required

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Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Who we are:

Paramount Logistics Inc provides end to-end logistics solution that covers every aspect of the supply chain, including ocean freight, land transportation, warehousing and other value-added services.

We are looking for a warehouse operation clerk with 3PL and/or Fulfillment experience to expand our 3PL division. The primary responsibility of this position is to supervise the operation to ensure that our customers’ inventory is received and managed properly, and their orders are entered, filled and shipped accurately and timely. The qualified candidate needs to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue.

Job Duty:

• Answering Inquiries: Addressing customer questions about products, services or other related topics.
• Resolving Issues: Addressing customer complaints, problems, or concerns in a timely and efficient manner.
• Ensuring Customer Satisfaction: Aiming to resolve issues and provide positive experiences to ensure customer satisfaction.
• Maintaining Records: Keeping accurate records of customer interactions, including inquiries, resolutions, and any other relevant information.
• Processing Orders: Taking orders, processing payments, and managing customer accounts.
• Providing Product Information: Offering detailed information about products and services, including features, benefits, and pricing.
  
  
  

What's Needed:

• Communication Order to Warehouse: Please inform warehouse of an order needed in a timely manner.
• Handling Returns and Exchanges: Assisting customers with returns, exchanges, and other related issues.
• Referrals: Referring customers to supervisors or specialists when necessary.
• Following Procedures: Adhering to company guidelines and procedures for customer service interactions.
• Identifying Customer Needs: Understanding customer needs and providing appropriate solutions.
• Problem Solving: Identifying and resolving issues to ensure customer satisfaction.
• Communication: Communicating clearly and professionally with customers, both verbally and in writing.
• Ability to identify and resolve problems in a timely manner
• Understanding of business and financial implications of decisions
• Ability to communicate in a professional manner with customers, vendors and teammates
• Bilingual English and Mandarin

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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