Warehouse Office Coordinator

Smart Warehousing; Gardner (KS); Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

Smart Warehousing seeks a Warehouse Office Coordinator to support local warehouse operations in Gardner, KS. The role handles both clerical tasks and physical flows of products, requiring interaction with internal teams and external partners.

Daily duties include data entry, scheduling, issue resolution, and maintaining accurate order data while assisting in tracking, shipping, receiving, and returns processes.

Qualificações

• High school diploma or GED.
• 2+ years in customer service, coordinator, or related role.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and general tech.
• Associate degree or some college preferred.
• Prior experience in 3PL or logistics preferred.

Responsabilidades

• Monitors the local flow of materials through SOP to ensure on-time deliveries.
• Updates internal and external workstreams on progress, issues, resolutions, and coordination tasks.
• Provides operations support for the warehouse.
• Keeps internal Customer Success team updated on day-to-day operations, issues, paperwork, returns, and information.
• Performs data entry into proprietary systems and maintains physical order data.
• Coordinates tracking, shipping, receiving, distributing, and storing returns.
• Investigates and resolves issues related to product damage, shortages, and overages.
• Processes return paperwork and collects return data.
• Resolves discrepancies between return documentation and physical product.
• Manages physical paperwork flow within the office.
• Communicates with vendors, suppliers, and drivers.
• Performs other duties as assigned by the Manager.

Conhecimentos

Customer service

Coordination

MS Office

Problem solving

Initiative

Interpersonal skills

Formação académica

High school diploma or GED

Associate degree or some college preferred

Descrição da oferta de emprego

Reports To: Warehouse Manager

POSITION SUMMARY: The Warehouse Office Coordinator plays a key role within the local warehouse operations at Smart. This position is responsible for the physical and clerical tasks associated with the flow of products in and out of the warehouse. Daily duties may include printing, scanning, faxing, data entry, scheduling, issue resolution, working closely with internal teams.

Essential Duties And Responsibilities

• Monitors the local flow of materials or resources through the standard operating procedure to ensure on time deliveries.
• Update internal and external workstreams on progress, issues, resolutions, and additional coordination tasks around the flow of products and projects.
• Provides operations support for the warehouse.
• Keeps internal Customer Success team members updated on necessary day-to-day operations, issues, resolutions, paperwork, returns, and additional information.
• Complete data entry of key information into proprietary company systems and maintain physical order data as directed.
• Supports coordination of activities related to tracking, shipping, receiving, distributing, and storing returns.
• Support the investigation and resolution of issues related to product damage, shortages, and overages.
• Processes return paperwork, and collects return data.
• Responsible for resolving discrepancies between return documentation and physical product.
• Managing physical paperwork flow within the office.
• Communicates with internal and external groups including vendors, suppliers, vendors, and drivers.
• Completes other duties as assigned by the Manager.
  
  

Qualifications

“THE PERSON” | MINIMUM REQUIREMENTS

• High school diploma or GED equivalent.
• 2 or more years of experience in a customer service, coordinator, or industry related position.
• Intermediate level of proficiency with Microsoft Office, Word, Excel, PowerPoint, and technology in general.
• Strong problem solving and interpersonal skills.
• Proven ability to take initiative to accomplish tasks in creative ways.
• Associate degree or some college preferred.
• Prior experience working in 3PL, or logistics preferred.
  
  

Key Attributes

• Ability to build quick rapport with both internal business departments.
• Sense of urgency and assertiveness.
• Creative and innovative thinker that can bring successful resolutions and ideas.
  
  

Physical Or Mental Demands

While performing the duties of this position the employee is regularly required to see, hear, talk, write, read, stand, walk, bend over, and be alert at all times. The employee is frequently required to use hands to type, handle or feel and reach with hands and arms. While infrequent, employee may need to visit warehouse locations in which employee may need to lift, push, and pull up to 20 pounds. The employee is occasionally required to sit, climb, balance, drive (vehicle), stoop, kneel, crouch and/or crawl.