Warehouse/Material Handler

Exela Enterprise Solutions; Windsor (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in business process automation is seeking a Client Services Associate to provide exceptional technical support. This role involves addressing client inquiries, troubleshooting issues, and ensuring timely resolution of requests. Ideal candidates will have a strong technical aptitude and a customer-focused mindset, with at least 2 years of experience in a related field. Join a dynamic team and contribute to maintaining high client satisfaction.

Benefits

Comprehensive health and wellness plans

Paid time off

401(k) retirement savings plan

Qualifications

• At least 2 years of experience in customer service or technical support.
• Experience with maintaining and troubleshooting printers and copiers.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Address client inquiries and troubleshoot technical issues.
• Perform data entry tasks to update records accurately.
• Maintain client satisfaction through high-quality service.

Skills

Technical aptitude

Communication

Problem-solving

Customer-focused

Education

High school diploma or equivalent

Tools

Printers

Copiers

Fax equipment

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Our foundational technologies include information management, workflow automation, and integrated communications. Exela's software and services encompass multi-industry department solutions for finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. Through cloud-enabled platforms built on a configurable stack of automation modules, and supported by 17,500+ employees in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; and commuter benefits. Additional income protection options, such as short-term insurance coverage, are available. We also provide a 401(k) retirement savings plan to help employees save for their future, along with access to financial wellness resources and retirement planning services.

Military Hiring

Exela values diversity and welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider individuals regardless of military rank or specialty.

Job Description

As a Client Services Associate (CSA) in the Technical Support department within Customer Service, you will act as a key liaison between our company and clients, providing exceptional support. Your main duties include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests. You will play a crucial role in maintaining client satisfaction and fostering positive relationships through high-quality service and support.

Role Responsibilities

• Perform data entry tasks to update records and ensure accuracy.
• Batch and organize documents for processing.
• Enter data from source documents into systems accurately and efficiently.
• Prioritize tasks based on schedules and client expectations.
• Verify data entries for accuracy and correct errors as needed.
• Troubleshoot data issues, escalating when necessary.
• Operate peripheral equipment related to data entry.
• Contribute to process improvements for production formats and procedures.
• Maintain safety standards and report hazards.
• Adhere to security and privacy policies.
• Perform additional duties as assigned, demonstrating flexibility.
• Work in various environments, including office, production, and warehouse settings, with exposure to environmental factors.
• Engage in repetitive motions and lift up to 25 lbs. frequently.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in customer service or technical support, preferably in a tech-related field.
• Experience with maintaining and troubleshooting printers, copiers, and fax equipment.
• Strong technical aptitude and proficiency with computer systems and troubleshooting.
• Excellent communication skills, both verbal and written.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Problem-solving skills and analytical thinking.
• Customer-focused with a passion for service.
• Willingness to work flexible hours, including evenings and weekends.
• Ability to interface professionally with end users.
• Ability to perform multiple functions and meet attendance policies.
• Physical ability to stand, walk, lift up to 50 lbs., and perform repetitive motions.

The pay range starts at $17/hr, with potential bonuses and a full benefits package, depending on experience and position.