Warehouse Manager

B&W MEGTEC; Spring (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Warehouse Manager to oversee service center operations. This role is pivotal in ensuring efficient service delivery and maintaining high customer satisfaction. The Warehouse Manager will lead a team, manage budgets, and ensure compliance with safety and regulatory standards. Ideal candidates will possess strong leadership and communication skills, along with a Class A driver’s license. If you thrive in a dynamic environment and are passionate about operational excellence, this opportunity is perfect for you.

Qualifications

• Class A driver’s license required.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee service center operations and ensure customer satisfaction.
• Manage staffing, training, and performance appraisals.

Skills

Leadership

Communication

Problem-solving

Conflict Resolution

Budget Management

Tools

Service Management Software

Office Applications

Job description

Job Description - Warehouse Manager (2500003T)

The Service Center Manager is responsible for overseeing the operations of a service center, ensuring efficient service delivery, maintaining customer satisfaction, and meeting business goals. The role involves managing staff, developing strategies for service improvement, maintaining quality control, liaising with clients, and coordinating with site locations to bring tools. Responsibilities include managing tooling, repairs, inventory, restocking, and driving as a Class A driver to sites, with availability 7 days a week.

The key responsibilities include:

1. Managing staffing, conducting performance appraisals, training, developing staff, scheduling and approving overtime, and handling disciplinary actions.
2. Communicating with engineering teams to resolve technical issues.
3. Participating in quality control of parts and assemblies.
4. Leading safety programs within the area of responsibility.
5. Planning overall operations and ensuring goals are achieved through direct management or subordinate staff.
6. Coaching and mentoring staff.
7. Applying and interpreting organizational policies consistently.
8. Managing shop tools, consumables, and maintenance.
9. Coordinating shop schedules with Parts and Project Scheduling teams.
10. Handling complex inquiries and situations directly or through appropriate channels.
11. Supervising service center employees to ensure high customer service standards.
12. Addressing customer complaints and monitoring service quality to ensure prompt resolution.
13. Streamlining processes to improve operational efficiency.
14. Analyzing performance metrics and preparing reports for senior management.
15. Ensuring compliance with safety and regulatory standards.

Qualifications include:

• Class A driver’s license
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution skills
• Ability to manage budgets, resources, and operational processes
• Knowledge of customer service best practices and quality control
• Familiarity with industry regulations and compliance standards
• Proficiency in service management software and office applications