Warehouse Manager

Forward Air; Groveport (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Warehouse Manager to oversee daily operations and ensure that all orders are fulfilled according to client needs. This role involves managing a diverse team, optimizing warehouse processes, and developing staff. Candidates should have substantial management experience in logistics, strong communication skills, and the ability to foster a positive work culture.

Benefits

Competitive base salary

Two weeks paid time off

Health, vision, and dental insurance options

401(k) plan

Wellness program

Qualifications

• 4+ years in management/operations experience.
• Proficient in WMS and able to train staff.
• Strong organization, communication, and leadership skills.

Responsibilities

• Ensure Inbound & Outbound SLA goals are met.
• Manage warehouse operations and develop leadership team.
• Oversee compliance and maintain contact with upper management.

Skills

Management

Operations

Communication

Leadership

Negotiation

Analytical Skills

Project Management

Customer Service

Tools

Warehouse Management System (WMS)

Word

Excel

Outlook

Job description

Position: Warehouse Manager

Core Responsibilities & Duties:

• Ensure all Inbound & Outbound SLA goals are met while orders are shipping accurately according to client & customer needs
• Managing the Operations of the warehouse including the following departments: Picking, Packing, Receiving, Traffic, Returns, VAS, Inventory & maintenance
• Plan & execute that DTC & wholesale outbound shipping is on track while working with Traffic to ensure orders are shipping on time
• Developing the warehouse leadership team:
  • Proactively train & position back up roles to ensure roles are back filled in the event of turnover or time off
  • Proactively supporting business initiatives by maximizing current employee skills while providing a challenging and rewarding work environment
  • Meeting with the Operations team, as a group and individually, to mentor and coach them to ensure goals are being met

• Monitoring SCI & WMS to ensure orderbook is in line with our SLAs & addressing roadblocks or opportunities when they are not met
• Work with upper management to optimize the processes of each department for efficiency & accuracy
• Maintaining an awareness of business needs, including new policies, clients or processes
• Ensure that all scheduled projects are successfully completed
• Oversee that the facility and all employees are in compliance with current safety procedures
• Enforce and maintain policies and procedures intended to ensure company compliance with local and federal regulations and standards
• Interacting with the accounting department to ensure accurate billing and collections
• Serving as the main point of contact for after-hours service-related issues and requests
• Monitoring Operations team employees' PTO, UPTO, and overtime & ensuring timecards are being approved for each payroll cycle
• Assisting in the preparation of Work Instructions and new customer onboarding procedures and standards
• Maintaining regular contact with CS & higher management for updates, changes & improvements
• Qualifying and interviewing job candidates for the warehouse departments with the assistance of the Human Resource team
• Conducting yearly performance reviews for warehouse team members
• Providing corrective action plans to employees that have made errors or are performing below expectations & separating with employees that do not meet our expectations
• Maintaining and protecting the confidentiality of employee records, and other sensitive information
• Assuming additional duties as required by the business or assigned by the Upper Manager

Job Requirements & Qualifications:

• 4+ years of management and operations experience in 3PL or warehouse equivalent jobs
• 2+ years of experience utilizing a Warehouse Management System
• Ability to be certified & train warehouse staff in motorized material handling equipment
• Comprehensive knowledge of the transportation, freight, and logistics industry
• Ability to occasionally travel in order meet business needs
• Strong organization and project management skills
• Excellent communication, sales, leadership, teamwork, and negotiation skills
• Proven ability to recruit, train, and motivate personnel to balance staffing strength with profitability and growth
• Ability to establish credibility and be decisive while recognizing and supporting the organization's preferences and priorities
• Sound administrative skills and well-developed management skills
• Strong analytical, numerical, and reasoning abilities
• Strong customer service and interpersonal skills
• Ability to listen, converse and communicate effectively via phone and in writing while fostering relationships with customers and prospects
• Computer Knowledge- Word, Excel, Outlook, and other programs
• Strong work ethic

What We Offer:

• Competitive base salary
• Two weeks of paid time off within the first year of employment, sick time and holidays
• Company provided life insurance
• Health, vision, and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• Wellness program
• A great place to work with a terrific culture

#IND