Warehouse Manager

CityScapes; Boston (MA); On-site; USD 75,000 - 80,000; Full time

Job summary

Cityscapes in Boston, MA is seeking a Warehouse Manager to oversee daily warehouse operations, ensure safety, and drive efficiency across installation, exterior service, Living Walls, Design, and Holiday departments. You will lead warehouse staff, coordinate with the Director of Logistics, and implement process improvements while maintaining OSHA compliance and accurate inventory.

5+ years in warehouse ops and 2+ years in supervision are required; MS Office and WMS experience preferred.

Qualifications

• At least 5 years of experience in warehouse operations, logistics, distribution, or a related environment.
• At least 2 years of supervisory or leadership experience in a warehouse or logistics setting.
• Working knowledge of warehouse safety practices, OSHA requirements, and regulatory compliance.
• Experience training, coaching, and developing employees.
• Strong organizational, communication, and problem‑solving skills.

Responsibilities

• Maintain clean, organized, and secure warehouse, loading dock, greenhouse, yard, and storage areas.
• Monitor inventory organization, material flow, and operational efficiency.
• Identify operational challenges and recommend process improvements that strengthen workflow and productivity.
• Lead daily warehouse safety initiatives and reinforce compliance with policies and OSHA requirements.
• Coordinate employee safety training and maintain required training logs and safety documentation.
• Provide hands‑on daily leadership, coaching, and support to warehouse staff and seasonal employees.
• Assign daily work, monitor productivity, and reinforce quality, safety, and performance expectations.
• Coordinate daily warehouse priorities with the Director of Logistics and adjust workflows.

Skills

Warehouse operations

Leadership

Safety compliance

Training & development

Communication

Problem-solving

Tools

Microsoft Office

Warehouse management systems

Job description

Our mission at Cityscapes is to transform people’s lives through the power of plants.
We provide superior design, installation and maintenance of interior and exterior plantscapes. Our focus is to continually educate our staff with the latest in cutting edge horticulture technology and plant varieties, the end result being better product and service for our clientele.
Recognizing that people are our most important resource, we strive to enhance each individual’s contribution to our team by creating a work environment that values collaboration, integrity, passion and pride.

The Warehouse Manager supports the Director of Logistics by overseeing the day-to-day operations of the Cityscapes warehouse. This role maintains a safe, organized, and compliant warehouse; coordinates daily workflows; supports employee training and development; and provides front-line leadership to the warehouse team.

Working closely with the Director of Logistics, the Warehouse Manager helps ensure warehouse operations run efficiently, materials are prepared accurately and on time, and employees are equipped to safely support the Installation, Exterior Service, Living Walls, Design, and Holiday departments.

Key Responsibilities

Warehouse Operations

• Maintain clean, organized, and secure warehouse, loading dock, greenhouse, yard, and storage areas.
• Monitor inventory organization, material flow, and operational efficiency.
• Identify operational challenges and recommend process improvements that strengthen workflow and productivity

Safety & Compliance

• Lead daily warehouse safety initiatives and reinforce compliance with Cityscapes policies, OSHA requirements, and safe work practices.
• Conduct routine inspections of the warehouse, equipment, vehicles, and storage areas; promptly address identified safety concerns.
• Coordinate employee safety training and maintain required training logs, inspection records, and other safety documentation.
• Support incident reporting, investigations, and corrective actions as needed.
• Reinforce proper material handling, equipment operation, housekeeping standards, and use of personal protective equipment (PPE).
• Keep the warehouse prepared for inspections and audits.

Leadership & Training

• Provide hands‑on daily leadership, coaching, and support to warehouse assistants, laborers, drivers, and seasonal employees.
• Support the interviewing, onboarding, orientation, and training of new team members.
• Assign daily work, monitor productivity, and reinforce quality, safety, and performance expectations.
• Communicate staffing needs, operational issues, and employee performance concerns to the Director of Logistics.

Coordination & Communication

• Coordinate daily warehouse priorities with the Director of Logistics and adjust workflows to meet operational demands.
• Coordinate routine maintenance and inspections for warehouse equipment, vehicles, and facility assets.
• Help implement new warehouse procedures and continuous process improvements.

Qualifications

• At least 5 years of experience in warehouse operations, logistics, distribution, or a related environment.
• At least 2 years of supervisory or leadership experience in a warehouse or logistics setting.
• Working knowledge of warehouse safety practices, OSHA requirements, and regulatory compliance.
• Experience training, coaching, and developing employees.
• Strong organizational, communication, and problem‑solving skills, with the ability to prioritize competing responsibilities.
• Ability to lead by example and foster a positive, accountable, and team‑oriented work environment.
• Proficiency with Microsoft Office; experience with warehouse or inventory management systems is preferred.
• Valid driver's license and an acceptable driving record.
• Ability to safely lift and carry up to 50 pounds, with or without reasonable accommodation, and perform occasional physical warehouse duties as business needs require.

Working Conditions

• Based in the Cityscapes warehouse, with a combination of office work and regular movement throughout the warehouse, loading dock, greenhouse, yard, and storage areas.
• Frequent interaction with warehouse staff, drivers, vendors, and operational leaders to coordinate daily activities.
• Occasional lifting, bending, climbing, loading and unloading materials, and hands‑on support of warehouse operations.
• Exposure to varying temperatures, weather conditions, noise, forklifts, delivery vehicles, and other warehouse equipment.
• Ability to work early mornings, overtime, and occasional weekends during peak operational and seasonal periods.

The pay range for this role is:

75,000 - 80,000 USD per year (Botanical Warehouse)