Warehouse Logistics Support Specialist

McKesson; Phoenix (AZ); On-site; USD 26,000 - 44,000; Full time

Job summary

McKesson is seeking a Warehouse Logistics Support Specialist to act as the onsite representative for a key retail pharmacy. You will ensure timely courier services, handle warehouse tasks, and maintain clear communication with customers and courier partners.

The role is 100% onsite with 80% hands-on warehouse work and 20% administrative tasks such as tracking, reporting, and customer communications. Strong attention to detail and reliability are essential for success.

Qualifications

• Typically requires 3+ years of customer-facing experience with direct customer communication and issue resolution.
• Ability and willingness to perform physical warehouse duties for ~80% of the workday.
• Lift and move packages up to 50 pounds and stand/walk/bend/reach frequently.

Responsibilities

• Sort packages, pack shipments, and palletize for daily pickup; ensure accuracy to reduce errors.
• Respond to customer/store questions about shipment status and logistics needs; resolve issues.
• Monitor courier performance and complete invoicing, SLA, and reporting; use Excel and carrier sites for reports.

Skills

Customer service

Warehouse operations

Attention to detail

Tools

Microsoft Excel

Carrier websites

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Position Summary

As the Warehouse Logistics Support Specialist, you will be the onsite McKesson representative supporting a key retail pharmacy. You will serve as the primary point of contact for out-of-state retail logistics operations, ensuring timely and accurate courier services for pharmacy deliveries. You will help keep time-sensitive pharmacy packages moving accurately and efficiently while building trusted relationships, resolving delivery issues, and communicating clearly with customer contacts and courier partners. This is a highly visible, customer-facing position for someone who is dependable, flexible, proactive, and comfortable working independently. Up to 80% of the role involves physical warehouse work and the remaining portion will be administrative: researching, tracking, reporting, and customer communication. If you enjoy hands‑on warehouse work and take pride in delivering an excellent customer experience, this role offers the opportunity to do both!

What You Will Do

Hands‑On Warehouse and Shipping Operations

Sort packages, build shipping boxes, pack and palletize shipments, and prepare packages for daily FedEx pickup. Load, move, and stage packages safely and accurately within the warehouse shipping area. Audit packages before courier handoff to confirm accuracy and help reduce delivery errors and re‑shipments. Monitor shipping supplies, identify shortages, and coordinate replenishment to support uninterrupted daily operations. Support production, mail, and other warehouse work areas when operational coverage is needed. Follow established safety practices, standard operating procedures (SOPs), customer requirements, and company policies.

Customer Service and Issue Resolution

Serve as the primary onsite McKesson contact for the customer and represent the company with professionalism, urgency, and a service‑first mindset. Respond to customer and store questions regarding shipment status, delivery concerns, and logistics needs. Research tracking information and resolve late, missing, damaged, or discrepant package issues. Communicate service risks, shipping concerns, and operational updates promptly to customer contacts, courier partners, account managers, and McKesson leadership. Build productive working relationships with customer teams and courier partners while adapting to changing priorities and service needs.

Courier Coordination, Reporting, and Continuous Improvement

Monitor and coordinate courier performance across FedEx, UPS, USPS, and other applicable delivery partners. Track pickups and deliveries and escalates missed pickups, delays, or recurring service issues. Complete required invoicing, service‑level agreement (SLA), on‑time delivery, and exception reports accurately and on schedule. Use Microsoft Excel and carrier websites or shipping applications to download reports, research shipments, and document findings. Assist with investigations of lost or missing packages and coordinate return‑to‑sender packaging supplies. Recommend practical updates to SOPs and courier methods of procedure (MOPs) to improve accuracy, efficiency, and customer service.

What Will Help You Succeed

• Customer‑first mindset: You communicate professionally, listen carefully, and follow through on commitments.
• Hands‑on work ethic: You are willing and able to spend most of the day sorting, packing, building boxes, palletizing, standing, walking, bending, and lifting.
• Ownership and reliability: You are comfortable serving as the onsite McKesson representative and working independently with remote leadership and peer support.
• Adaptability: You remain positive and responsive when priorities, shipment volumes, or customer needs change.
• Problem solving: You can investigate an issue, determine an appropriate course of action, and communicate the resolution clearly.
• Attention to detail: You understand that package accuracy, documentation, and timely escalation are essential in pharmacy logistics.

Minimum Requirements

• Typically requires 3+ years of customer‑facing experience, with demonstrated experience communicating directly with customers and resolving service or delivery issues.
• Ability and willingness to perform physical warehouse duties for approximately 80% of the workday.
• Ability to lift and move packages weighing up to 50 pounds and to regularly stand, walk, bend, reach, pack, and palletize.
• Basic computer proficiency, including the ability to use Microsoft Office applications, carrier websites, email, and web‑based shipping or tracking systems.
• Ability to work the required onsite schedule, including Saturdays.

Preferred Qualifications

• Experience working with or for FedEx, or another shipping or courier provider.
• Warehouse, distribution, fulfillment, package handling, pharmacy logistics, or retail operations experience.
• Experience using Microsoft Excel for tracking, reporting, or basic data review.
• Experience with GlobalShip or a comparable shipping management application.
• Experience monitoring service‑level agreements, delivery performance, or shipment exceptions.
• Experience improving work instructions, SOPs, or shipping processes.

Work Environment and Physical Requirements

100% onsite at the customer location; this role is not remote or hybrid. Work is performed primarily in a warehouse and production environment, with some time in an office area. Regular walking and standing, with frequent bending, reaching, packing, box building, palletizing, and lifting up to 50 pounds. Must be able to safely perform essential warehouse and shipping responsibilities with or without reasonable accommodation.

Required schedule and Compensation

Required schedule: Monday through Thursday, 9:00 a.m. to 5:30 p.m., and Saturday, 7:00 a.m. to 3:30 p.m. Regular days off are Friday and Sunday.

Expected compensation for this role is $24.00 per hour. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long‑term incentive opportunities may be offered.

Our Base Pay Range for this position

$19.19 - $31.98

Equal Opportunity Statement

McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.