Warehouse Leadhand

ACR (AmerCareRoyal); Westfield (MA); On-site; USD 34,000 - 38,000; Full time

Job summary

ACR AmerCareRoyal is seeking a Warehouse Leadhand to guide a shift in our Massachusetts facility. The role focuses on hands-on supervision of warehouse and manufacturing tasks, equipment operation, and safety compliance within the 2nd shift.

You will help resolve workflow issues and support continuous improvement with the Production Supervisor. The ideal candidate has 2+ years in manufacturing or warehouse roles, good communication, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or GED required.
• 2+ years in manufacturing or warehouse operations.
• Ability to read MOs and shipping/receiving documentation.
• Basic math and computer skills necessary.

Responsibilities

• Lead and train team members; coordinate daily tasks under supervisor.
• Operate and adjust production equipment per SOPs and JHAs.
• Assist with receiving, storage, picking, and shipping; verify counts.
• Monitor quality, ensure safety, housekeeping, and process improvements.
• Provide updates to the team and support coverage in supervisor's absence.

Skills

Team leadership

Training

Communication

Problem solving

Organization

Education

High school diploma / GED

Job description

Brief Description

Unbox Your Potential: Our customers see us as the industry leader for trusted, high quality food service essentials and supply chain solutions - and our employees see the value in what they do each day. We offer a culture supported by integrity, growth, relationships, and excellence. We're looking for a Warehouse Leadhand - are you ready to explore your career with us?

The Warehouse Leadhand supports safe, efficient manufacturing and warehouse operations by providing hands-on guidance, training, and daily work coordination under the direction of the Production Supervisor. Operates equipment, supports receiving, inventory and shipping activities, and helps resolve workflow, quality, and safety issues. Serves as a short-term operational point of contact when the supervisor is unavailable. This position does not carry employee relations, disciplinary, or formal performance management authority.

This position reports to the 2ndd Shift, which operates Monday through Friday from 3:00pm - 11:00pm. Some overtime may be required.

• Guides and trains team members in daily manufacturing and warehouse tasks, communicates priorities, coordinates work assignments as directed, and escalates staffing, resource, or workflow concerns to the Production Supervisor. Provides short-term operational coverage in the supervisor's absence without assuming disciplinary authority.
• Sets up, operates, and adjusts production equipment in accordance with MOs, Standard Operating Conditions (SOCs), production schedules, safety policies, work instructions, and Job Hazard Analyses (JHAs). Provides hands-on troubleshooting support and promptly reports equipment or production issues.
• Supports accurate receiving, unloading, storage, picking, verification, and loading of materials and finished goods. Checks inventory locations and quantities, assists with cycle counts, identifies discrepancies, and helps ensure timely, accurate warehouse transactions and shipping/receiving documentation.
• Monitors product quality and compliance with specifications, including basis weight, appearance, print quality, and color match as applicable. Reinforces safe work practices, good housekeeping, and organized work areas; assists maintenance with routine preventive maintenance and suggests process improvements.
• Communicates operational updates and customer-service priorities to the team; supports employee skills development through coaching and on-the-job instruction. Performs other duties as assigned by the supervisor or management team.

Requirements

What you will need to be successful in this role:

• High school diploma, trade school certificate, or GED equivalent required; at least 2 years of experience in manufacturing, warehouse operations, or a related environment.
• At least 2 years of hands-on machine operation, material handling, shipping, receiving, or inventory experience; previous lead or employee training experience preferred.
• Ability to read and interpret Manufacturing Orders (MOs), work instructions, and shipping/receiving documentation; basic math, measuring, inventory, and computer skills required.
• Strong communication, teamwork, organization, and problem-solving skills; ability to guide coworkers, prioritize daily tasks, and adapt to changes in workload.
• Ability to stand for extended periods, lift materials over 50 pounds, and work safely around moving equipment, sharp tools, and heavy materials while maintaining accuracy and attention to detail.

Work Environment

Applicants must be comfortable working in a non-temperature-controlled environment. Hearing protection and steel-toed shoes are required. Safety, hygiene and cleanliness is strictly enforced. Applicants must be able to engage in periods of long standing and walking, and perform consistent lifting of up to 50 lbs.

Pre-hire Employment

All offers of employment are conditional on the results of a successful criminal background check, a physical, and drug screening which includes marijuana, regardless of any state-specific medical or recreational laws.

Compensation Range

$24.80 - $27.26 per hour, consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position. This position also includes a shift differential of $1.00/hour for the 3rd shift. ACR reserves the right to modify this pay range at any time. ACR offers a competitive total rewards package inclusive of health and financial wellness benefits, fringe benefits, paid time off, and an annual bonus program.

Summary

ACR is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Learn more about ACR HERE. Learn more about our Culture HERE