Warehouse Lead: Specialized Orders, Training & Troubleshooting

Crafts Group LLC; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Local Crafts seeks an experienced Warehouse Lead to support the Outbound team in our Columbus, Ohio warehouse. The Lead will own specialized order flows, troubleshoot issues in real time, and occasionally pick and ship orders alongside the team.

Ideal candidates have hands-on warehouse experience, can use NetSuite and Excel, and communicate clearly to help others do their jobs well. This role requires flexibility and teamwork.

Qualifications

• Minimum 3 years of warehouse experience, with direct experience in picking, shipping, or fulfillment operations.
• Strong communication skills; ability to guide teammates and explain procedures clearly.
• Experience using ERP/warehouse systems such as NetSuite for order processing.
• Experience in a training or mentorship role is a plus.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Execute Amazon fulfillment orders in line with packaging, labeling, and shipping requirements.
• Manage B2B order fulfillment, including case-pack and bulk shipments for wholesale accounts.
• Prepare and ship trade show shipments with timely coordination with sales/events teams.
• Ensure channel-specific requirements are met to avoid chargebacks or delays.
• Serve as first point of contact for questions from picking/shipping team and troubleshoot issues.
• Assist onboarding of new team members and support inventory organization and housekeeping.

Skills

Warehouse operations

Clear communication

Problem solving

NetSuite experience

Training/mentorship

Physical stamina

Tools

NetSuite

Microsoft Excel

Job description

Local Crafts seeks an experienced Warehouse Lead to support the Outbound team in our Columbus, Ohio warehouse. The Lead will own specialized order flows, troubleshoot issues in real time, and occasionally pick and ship orders alongside the team.

Ideal candidates have hands-on warehouse experience, can use NetSuite and Excel, and communicate clearly to help others do their jobs well. This role requires flexibility and teamwork.