WAREHOUSE LEAD

Priority Dispatch Corp.; Florida; On-site; USD 32,000 - 34,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Warehouse Lead in Hialeah, FL to provide hands-on leadership for a high-volume customer account and ensure accurate, timely fulfillment of orders.

You will lead floor operations, manage workflow, and maintain strict quality standards. The role requires strong attention to detail, urgency, organization, and the ability to juggle multiple priorities in a fast-paced logistics environment.

Qualifications

• Minimum 3 years of warehouse, logistics, distribution, or order fulfillment experience.
• Experience as a Warehouse Lead, Team Lead, or similar leadership role preferred.
• Experience supporting high-volume customer accounts or high-volume order fulfillment operations preferred.
• Strong knowledge of picking, packing, labeling, staging, and shipping processes.
• Experience using a Warehouse Management System (WMS) and RF/barcode scanners preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Support the daily warehouse operations of an assigned high-volume customer account.
• Review daily order volume, priorities, deadlines, and special customer requirements.
• Coordinate workflow and assign tasks to warehouse associates based on order volume and shipping priorities.
• Maintain continuous communication with Warehouse Management regarding order status, workload, staffing, and operational concerns.
• Ensure customer-specific SOPs and handling requirements are consistently followed.
• Identify potential delays or operational issues and escalate them before they impact customer service.

Job description

Job Details

Job Location: 3621 W. 112 PLACE 1 - HIALEAH, FL 33018

Position Type: Full Time

Salary Range: $23.00 - $25.00 Hourly

Warehouse Lead - High-Volume Account & Order Fulfillment

Department: Warehouse Operations

Reports To: Warehouse Supervisor

Employment Type: Full-Time

Industry: Logistics / 3PL / Warehousing & Distribution

Position Summary

The Warehouse Lead is responsible for providing hands-on leadership and operational support for a high-volume customer account, with primary responsibility for ensuring the accurate, timely, and high-quality fulfillment of customer orders.

This position serves as the day-to-day floor leader for assigned warehouse associates and is responsible for maintaining workflow, productivity, order accuracy, quality control, and adherence to customer-specific requirements.

The ideal candidate is a strong hands-on leader with exceptional attention to detail, urgency, organization, and quality control skills. This role requires the ability to manage multiple priorities in a fast-paced logistics environment while ensuring that every order is picked, packed, labeled, staged, and shipped according to customer specifications.

Essential Duties & Responsibilities

High-Volume Account Management

• Support the daily warehouse operations of an assigned high-volume customer account.
• Review daily order volume, priorities, deadlines, and special customer requirements.
• Coordinate workflow and assign tasks to warehouse associates based on order volume and shipping priorities.
• Maintain continuous communication with Warehouse Management regarding order status, workload, staffing, and operational concerns.
• Ensure customer-specific SOPs and handling requirements are consistently followed.
• Identify potential delays or operational issues and escalati them before they impact customer service.

Order Fulfillment & Quality Control

• Oversee the complete order fulfillment process, including picking, packing, labeling, staging, verification, and preparation for shipment.
• Conduct quality-control checks to ensure orders are complete and accurate before shipment.
• Verify SKUs, quantities, lot numbers, labels, packaging, pallet configuration, and other customer-specific requirements.
• Ensure orders are properly documented and processed through the Warehouse Management System (WMS).
• Monitor picking and packing accuracy and immediately address discrepancies.
• Investigate incorrect picks, shortages, damages, mislabels, and other fulfillment errors.
• Ensure corrective actions are implemented when quality issues are identified.
• Maintain a strong focus on preventing shipping errors and customer claims.
• Verify completed orders against customer documentation prior to release.

Leadership & Team Coordination

• Provide hands-on leadership, direction, and support to assigned warehouse associates.
• Lead by example and maintain a visible presence on the warehouse floor.
• Assign daily work responsibilities and clearly communicate productivity and quality expectations.
• Monitor employee performance throughout the shift and redirect resources as operational needs change.
• Train and coach employees on customer requirements, order fulfillment procedures, quality standards, WMS processes, and safe work practices.
• Hold team members accountable for accuracy, productivity, attendance, and adherence to procedures.
• Assist Warehouse Supervisors and Management with identifying employee performance or training concerns.
• Promote teamwork, accountability, urgency, and a strong customer-service mentality.

Attention to Detail & Operational Accuracy

• Review orders and customer instructions carefully before assigning work.
• Ensure warehouse associates follow established SOPs and customer-specific instructions.
• Verify product identification, quantities, packaging, labeling, and shipping documentation.
• Maintain organized staging areas to prevent order mixing or shipping errors.
• Ensure completed orders are staged in the correct designated locations.
• Perform final quality checks on high-priority or sensitive orders.
• Immediately report discrepancies or potential quality issues to Warehouse Management.

Productivity & Performance

Monitor daily order volume and fulfillment progress against established deadlines.

Track productivity and identify workflow bottlenecks.

Assist management with meeting established KPIs, including:

• Order accuracy
• On-time order fulfillment
• Picking and packing accuracy
• Quality-control accuracy
• Productivity
• Damage/error rates
• Customer-specific performance requirements

Recommend process improvements to increase accuracy, productivity, and efficiency.

Safety & Warehouse Standards

• Ensure employees follow company safety policies and proper material-handling procedures.
• Maintain clean, organized, and clearly identified work and staging areas.
• Ensure aisles, exits, workstations, and staging locations remain free of hazards.
• Immediately report safety concerns, damaged equipment, product damage, or operational hazards.
• Promote proper housekeeping and safe warehouse practices throughout the shift.

Qualifications

• Minimum 3 years of warehouse, logistics, distribution, or order fulfillment experience required.
• Previous experience as a Warehouse Lead, Team Lead, or similar leadership position strongly preferred.
• Experience supporting high-volume customer accounts or high-volume order fulfillment operations preferred.
• Strong knowledge of picking, packing, labeling, staging, and shipping processes.
• Demonstrated experience with quality control and order verification.
• Experience using a Warehouse Management System (WMS) and RF/barcode scanners preferred.
• Strong leadership skills with the ability to direct and motivate warehouse employees.
• Exceptional attention to detail and commitment to accuracy.
• Strong organizational, time-management, and problem-solving skills.
• Ability to prioritize multiple orders and deadlines in a fast-paced environment.
• Ability to communicate effectively with warehouse employees, supervisors, management, and customer service teams.
• Forklift experience/certification preferred.
• Bilingual English/Spanish preferred.

Education

• High school diploma or GED required.
• Additional education or training in Logistics, Supply Chain, Warehousing, or Operations is preferred.

Physical Requirements

• Ability to stand and walk throughout the warehouse for extended periods.
• Ability to bend, reach, lift, and perform routine warehouse activities.
• Ability to lift and/or move up to 50 pounds as required.
• Ability to work around forklifts, pallet jacks, trucks, loading docks, and other warehouse equipment.
• Ability to work in a fast-paced warehouse environment with varying temperatures.

Key Competencies

Leadership | Attention to Detail | Quality Control | Order Fulfillment | Accountability | High-Volume Operations | Customer Focus | Order Accuracy | Productivity | WMS | Team Coordination | Problem Solving | Sense of Urgency

Pay Range Commensurate with Experience 23-25 per hour Qualifications