Warehouse IT Support Specialist

TileBar; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

401K match

Free Weekly Lunch

PTO

Holidays

Personal Days

Job summary

TileBar is seeking a Warehouse IT Support Specialist to provide frontline technology support for warehouse and distribution operations. This role keeps devices, software, and systems in flow to receive, pick, pack, ship, and manage product movement.

The ideal candidate is hands-on, service-oriented, and comfortable in a fast-paced warehouse setting, with strong troubleshooting instincts and clear communication to minimize downtime and impact on order fulfillment.

Qualifications

• 1–3 years of IT support, help desk, desktop support, or related role.
• Basic Windows, Microsoft 365, printers, scanners, and mobile devices knowledge.
• Experience troubleshooting hardware, software, Wi‑Fi, and device connectivity.
• Strong customer service and ability to prioritize issues by impact.
• Comfortable working on the warehouse floor and moving between areas.

Responsibilities

• Provide Level 1 technical support for warehouse users via tickets and on-site help.
• Troubleshoot hardware, software, network, printers, scanners, and RF devices.
• Support warehouse tech including barcode scanners, printers, and labeling equipment.
• Assist with password resets, access requests, and onboarding/offboarding tasks.
• Document issues and resolutions clearly in the ticketing system.
• Escalate complex issues to Level 2 or vendor teams as needed.
• Assist with deployment, setup, and maintenance of warehouse IT equipment.
• Perform basic network checks and verify device connectivity.

Skills

IT support

Help desk

Windows

Microsoft 365

Printers

Scanners

Mobile devices

Networking basics

Customer service

On-site support

Problem solving

Education

High school diploma or equivalent

Associate degree/technical training

IT coursework

Tools

ServiceNow

Haloor

Job description

Posted Monday, August 3, 2026 at 4:00 AM

Warehouse- IT Support Specialist

Schedule- Mon-Fri 9am-5pm

About The Job

TileBaris an innovative industry leader transforming the tile, interiors and surfaces market in the United States. As a rapidly growing company, we are redefining how homeowners and designers shop for projects. With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands‑on creative leader to shape the future of our brand and join our dynamic team. In this role, you will play a vital part in our growth trajectory.

The Warehouse IT Support Specialist provides frontline technology support for Tilebarwarehouse and distribution operations. This role helps keep warehouse associates, supervisors, fulfillment teams, and operations leadership productive by supporting the systems, devices, and equipment used to receive, pick, pack, ship, stage, and manage Tilebarproduct flow.

The ideal candidate is hands‑on, service‑oriented, and comfortable supporting technology in a fast‑paced warehouse environment. This position requires strong troubleshooting instincts, clear communication, and a sense of urgency when resolving issues that could impact order fulfillment, inventory accuracy, shipping, customer experience, or operational productivity.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Provide Level 1 technical support for Tilebarwarehouse users, supervisors, and operations teams through tickets, walk‑up requests, and urgent floor support needs.
• Troubleshoot basic hardware, software, network connectivity, and peripheral issues across warehouse workstations, laptops, tablets, RF devices, scanners, printers, and mobile equipment.
• Support warehouse technology including barcode scanners, handheld terminals, label printers, document printers, packing station equipment, time clocks, kiosks, and shared workstations.
• Assist users with password resets, account access, application access requests, basic permissions issues, and onboarding/offboarding support in coordination with corporate IT processes.
• Respond quickly to operationally critical issues that may affect receiving, picking, packing, shipping, inventory control, returns, or other warehouse workflows.
• Document issues, troubleshooting steps, resolutions, equipment details, and escalations clearly in the IT ticketing system.
• Escalate complex issues to Level 2 support, infrastructure, networking, systems, application, or vendor teams as appropriate.
• Assist with deployment, replacement, setup, imaging, configuration, and maintenance of warehouse IT equipment.
• Perform basic network troubleshooting, including validating device connectivity, cabling, Wi‑Fi coverage, access point connectivity, switch ports, and IP configuration.
• Maintain accurate inventory of warehouse IT assets, spare equipment, accessories, chargers, cables, and replacement devices.
• Follow TilebarIT security standards, support procedures, access control practices, change management expectations, and documentation requirements.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

• 1-3yearsof experience in IT support, help desk, desktop support, warehouse technology support, or a related technical support role.
• Basic working knowledge of Windows, Microsoft 365, printers, scanners, mobile devices, peripherals, and common business applications.
• Experience troubleshooting hardware, software, Wi‑Fi, wired network, printing, and device connectivity issues.
• Strong customer service skills with the ability to support users with varying levels of technical experience.
• Ability to prioritize issues based on business impact, urgency, and warehouse operational needs.
• Comfortable working directly on the warehouse floor and moving between office areas, shipping stations, receiving areas, packing stations, and operational zones.
• Ability to lift, move, connect, and set up IT equipment as needed.
• Strong attention to detail with the ability to document work accurately and follow standard operating procedures.
• Reliable, punctual, and able to work independently while knowing when to escalat​e.
• High school diploma or equivalent required.
• Associate degree, technical school training, relevant IT coursework, or equivalent hands‑on experience preferred.

Preferred Qualifications

• Experience supporting warehouse, distribution, logistics, manufacturing, retail operations, or e‑commerce fulfillment environments.
• Familiarity with warehouse management systems, shipping systems, barcode scanning, Zebra or similar printers, RF devices, mobile terminals, and label printing workflows.
• Basic knowledge of networking concepts such as IP addresses, DHCP, DNS, switches, access points, patch cables, and Wi‑Fi troubleshooting.
• Experience with a ticketing platform such as Haloor ServiceNow.

Physical Requirements

• This role is primarily based in a warehouse or distribution center environment and may require frequent movement throughout operational areas.
• Must be able to stand, walk, bend, reach, and move throughout the warehouse during the workday.
• Must be able to lift and carry typical IT equipment such as monitors, desktops, laptops, printers, scanners, docking stations, and peripherals.
• Must be comfortable working around warehouse equipment, forklifts, pallet racking, conveyors, packing stations, shipping areas, and receiving areas while following all safety procedures.
• May require occasional work outside standard business hours to support maintenance windows, operational issues, system upgrades, physical moves, or project work.

AboutTileBar

At TileBar, we are committed to fostering a workplace that embraces and celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workforce not only enhances our ability to innovate and succeed but also creates a more enriching and supportive environment for our employees.

TileBaris an equal opportunity employer and welcomes applications from all qualified individuals, regardless of their race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, or veteran status.

At Soho Studio/TileBar, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance, and Short-Term Disability in addition to a Company match on 401K, and Free Weekly Lunch. Our employees also receive Paid Time Off (PTO), Holidays, and Personal Days.

Compensation

Actual compensation is based on multiple factors that are unique to each candidate, including but not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.