Distribution Systems Support Specialist

Giant Eagle, Inc.; Cleveland (OH); On-site; USD 18,000 - 26,000; Full time

Job summary

Giant Eagle, Inc. in Cleveland, OH is seeking a Support Representative Specialist to assist with data management and customer support.

You will handle data entry, filing, and helping wholesale customers place orders and correct billing errors, working with a team to ensure accuracy and timely processing. The ideal candidate has 1–3 years of clerical experience or related office work, a high school diploma or equivalent, and the ability to work varying shifts, including overtime, in a fast-paced

Qualifications

• Experience: 1 to 3 years.
• Experience: 1-2 years of clerical experience, General office work experience.
• Education: High school diploma or equivalent
• Education: Bachelor’s Degree

Responsibilities

• Enter verifications into the system in a timely manner.
• Data entry, filing, and communication skills.
• Follow all applicable safety and sanitation procedures.
• Excellent problem-solving skills and attention to detail.
• Have flexibility in scheduling and availability to work the times, shifts, days, and overtime as necessary.
• Deliver unparalleled customer service.
• Complete all assignments in a timely manner including cycle counts, audits and /or research discrepancies.
• Maintain tracking, reporting, and filing systems.
• Audit outbound orders.
• Monitor drops to ensure the customer receives the product ordered.
• Perform all aspects of the reclamation area including scanning and palletizing the product to processing damages.
• Look into damages, inventory adjustments, and shrink issues
• Assist operations in monitoring voice selection to ensure drops/resets are completed for load departure.
• Coordinate training of new personnel, as well as cross training of current staff.
• Perform other miscellaneous duties and special projects.
• Ability to work in temperatures of -10 to -20 Fahrenheit.

Skills

Customer service

Data entry

Problem-solving

Attention to detail

Flexibility

Education

High school diploma or equivalent

Bachelor's Degree

Job description

Job Summary

A Support Representative Specialist will play an auxiliary role within the department, and could be responsible for managing data, or customer assistance, depending on the departmental needs. This could include tasks such as: data filing and data input and assisting wholesale customers in placing orders and correcting billing errors.

Job Description

• Experience Required: 1 to 3 years
• Experience Desired: 1-2 years of clerical experience, General office work experience
• Education Desired: High school diploma or equivalent
• Education Desired: Bachelors Degree
• Lifting Requirement: Up to 50 pounds
• Travel Required: Regional - Daily, Less than 10%; Regional - Daily, 10 - 25%

Job Responsibilities

• Enter verifications into the system in a timely manner.
• Data entry, filing, and communication skills.
• Follow all applicable safety and sanitation procedures.
• Excellent problem-solving skills and attention to detail.
• Have flexibility in scheduling and availability to work the times, shifts, days, and overtime as necessary.
• Deliver unparalleled customer service.
• Complete all assignments in a timely manner including cycle counts, audits and /or research discrepancies.
• Maintain tracking, reporting, and filing systems.
• Audit outbound orders.
• Monitor drops to ensure the customer receives the product ordered.
• Perform all aspects of the reclamation area including scanning and palletizing the product to processing damages.
• Look into damages, inventory adjustments, and shrink issues
• Assist operations in monitoring voice selection to ensure drops/resets are completed for load departure.
• Coordinate training of new personnel, as well as cross training of current staff.
• Perform other miscellaneous duties and special projects.
• Ability to work in temperatures of -10 to -20 Fahrenheit.

Starting Rate of Pay

$16.00

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.