Warehouse & Inventory Specialist

Virginia Lottery; Hampton (VA); On-site; USD 44,000 - 50,000; Full time

Job summary

The Virginia Lottery in Hampton, VA is seeking a Warehouse Associate to join the Hampton Customer Service Center. You will manage inventory, receive and ship materials, and support field sales staff while maintaining accurate records of tickets and POS materials.

This role requires 3-5 years in warehouse operations, forklift certification, ability to lift 50 pounds, and proficiency in Excel and Word. The position offers a competitive salary and benefits as an independent state agency.

Qualifications

• Must have minimum 3-5 years of experience in warehouse, distribution, storeroom, and/or inventory functions.
• Current Forklift certification, or willingness to pursue certification.
• Lottery experience.
• Strong organizational and analytical skills, with the ability to make decisions independently.
• Effective communication (oral and written), interpersonal, and listening skills.
• Experience in warehouse operations and inventory.
• Ability to lift at least fifty (50) pounds.
• Experience operating light equipment, a pallet jack and forklift.
• Ability to perform computer duties such as, but not limited to, MS Excel and Word.
• High School diploma or equivalent.
• Ability to maintain strict confidentiality of sensitive material.
• Excellent attention to detail, research, problem-solving, and time management practices.

Responsibilities

• Manage the inventory through daily inventories and inputting data into the lottery system.
• Maintain proper level of inventory of all warehouse supplies to ensure the efficient operation of the Hampton CSC and warehouse.
• Respond (after normal working hours) to breaches of the Hampton CSC and warehouse security at the request of local law enforcement officers.
• Resolving day-to-day issues within the warehouse and in field sales support, directing difficult questions to the appropriate manager.
• Ordering, receiving, verifying, shipping, and distributing POS materials, supplies, UPS shipments and all other deliveries to the appropriate locations.
• Maintaining equipment in operable working order and notifying the Customer Service Manager of any issues in a timely manner.
• Maintaining warehouse organized and safe, meeting OSHA safety requirements.
• Providing assistance to other Customer Service Centers (CSC) as directed by the Sr. Customer Service Center Manager.
• Assisting with winner claims, answering phones, creating winner checks, handling retailer questions.
• Performing back up duties for Customer Service Associate. Inspecting tickets presented by customers for validation for forgery or tampering.
• Greeting customers, accepting winning ticket(s), processing claims for payment, entering data using the ES system, and issuing payment to customers.

Skills

Organizational skills

Analytical skills

Communication skills

Interpersonal skills

Attention to detail

Time management

MS Excel

MS Word

Confidentiality

Education

High School diploma or equivalent

Tools

Forklift certification

MS Excel

MS Word

Pallet jack

Job description

The Virginia Lottery in Hampton, VA is seeking a Warehouse Associate to join the Hampton Customer Service Center. You will manage inventory, receive and ship materials, and support field sales staff while maintaining accurate records of tickets and POS materials.

This role requires 3-5 years in warehouse operations, forklift certification, ability to lift 50 pounds, and proficiency in Excel and Word. The position offers a competitive salary and benefits as an independent state agency.