Warehouse Customer Service Specialist

Sunland Logistics Solutions, Inc.; Colonial Hills (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Sunland Logistics Solutions, Inc. in Taylors, SC, seeks a Warehouse Customer Service Representative to bridge warehouse operations with customer service and ensure accurate order fulfillment.

You will process orders, track shipments, respond to inquiries, and coordinate with logistics and inventory teams to meet delivery deadlines. GED or high school diploma and forklift certification are preferred; a valid driver’s license is required.

Qualifications

• Experience in customer service, logistics, or warehouse operations.
• Strong verbal, written and interpersonal communication and problem-solving skills.
• Familiarity with inventory management and shipping procedures.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and warehouse management software.
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
• Ability to calculate figures and amounts
• Ability to interpret technical documents
• Ability to work in a team environment

Responsibilities

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Other duties as assigned

Skills

Customer service

Logistics

Warehouse operations

Communication

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Tools

WMS

CRM

Microsoft Office

Job description

Sunland Logistics Solutions, Inc. in Taylors, SC, seeks a Warehouse Customer Service Representative to bridge warehouse operations with customer service and ensure accurate order fulfillment.

You will process orders, track shipments, respond to inquiries, and coordinate with logistics and inventory teams to meet delivery deadlines. GED or high school diploma and forklift certification are preferred; a valid driver’s license is required.