Warehouse Customer Service Representative

Ryder System, Inc.; Etna Township (OH); Hybrid; USD 59,237,000 - 71,635,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Holidays paid

PTO

Maternity leave

Job summary

Ryder System, Inc. is seeking a Warehouse Customer Service Representative in Etna, OH. You will work cross-functionally with Sales, Marketing, Operations and Asset Management to deliver top-tier customer service and manage rental sales processes.

The role involves inbound calls, managing inventory, answering inquiries, and resolving customer issues while ensuring a positive customer experience in a fast-paced environment.

Qualifications

• HS diploma or GED required.
• 1+ year in sales and/or customer service required.
• DOT Regulated

Responsibilities

• Provide excellent customer experience and resolve concerns to customers’ expectations.
• Execute customer communication protocols.
• Handle rental sales via inbound calls and outbound solicitations to generate leads and new customers.
• Maintain inventory levels with Maintenance/Asset Management to meet demand.
• Coordinate scheduling and planning to improve productivity.
• Generate purchase/repair orders and maintain files.
• Manage parts inventory and strive for cost containment.

Skills

Customer service

Communication

Time management

Multi-tasking

Education

HS diploma/GED

Job description

Job Overview

We are immediately hiring a Warehouse Customer Service Representative in Etna, OH for our Supply Chain Solutions division.

Pay Type: Hourly Hourly Pay Rate: $22.00 per hour based on experience Schedule: Monday-Friday 8:00 a.m. – 4:30 p.m.

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation’s biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Benefits

Here are a few of the many benefits when working with us:

• Medical
• Dental
• Vision
• Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid
• Paid time off within your first year
• Up to 12 weeks paid maternity leave

Summary

The Customer Service Representative I position work cross functionally across Sales, Marketing, Operations and Asset Management, while utilizing excellent customer communication skills.

This individual is responsible for inbound sales calls, maintains appropriate inventory levels, and interacts with customers; gives information in response to inquiries, and resolves customer complaints and answers customers' questions.

Essential Functions

• Responsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers’ expectations.
• Execute customer communication protocol
• Handle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.
• Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demands
• Workflow management: enhance productivity through effective scheduling and planning
• Generate purchase/repair orders and maintenance of files
• Parts management: contribute to cost containment through inventory planning and warranty

Additional Responsibilities

• Ensures compliance with all company, local, state, federal and other regulatory agencies policies
• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills
• Ability to get both verbal and written communication across that has the desired effect
• Goal oriented, drive for results, assertive, and deal well with ambiguity
• Possesses a high degree of initiative
• Must have high level of energy and be a self‑motivated and self‑directed person
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
• Ability to focus on multiple projects and activities simultaneously
• Flexibility to operate and self‑driven to excel in a fast‑paced environment
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Demonstrates customer service skills

Qualifications

• H.S. diploma/GED required
• One (1) year or more in sales and/or customer service required
• DOT Regulated

EEO

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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