Warehouse Customer Service Associate

Heilind; Mentor (OH); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Heilind is seeking a Warehouse Customer Service Associate in Mentor, OH to serve as the primary contact for sales teams dealing with warehouse-origin issues on orders and shipments. You will assist with shipping, track outgoing shipments, and respond to emails and calls to route inquiries efficiently.

The role requires a high school diploma or equivalent, basic math, and familiarity with Outlook and Excel. ITAR compliance and ability to multi-task in a fast-paced environment are essential.

Qualifications

• High School diploma or equivalent.
• Up to six months warehouse associate experience preferred but not required.
• Proficient in basic math skills.
• Knowledge of correct spelling, grammar, and punctuation.
• Basic computer skills (Microsoft Outlook and Excel).

Responsabilités

• Assist sales groups regarding customer reported issues.
• Direct phone calls to appropriate departments and contacts.
• Answers emails, system messages, and phone calls.
• Assists with shipping of international and domestic shipments.
• Tracks outgoing customer shipments.
• Processes reports ensuring all same day shipments and activities remain up to date.
• Update and maintain manufacturer certifications from various vendors.
• Work in a manner that promotes efficient handling and minimizes waste.
• Pursue continuous improvement through training and process improvement.
• Comply with all applicable elements of the Company's Quality Management System.
• Maintain a clean, safe, and organized work area.

Connaissances

Interpersonal skills

Team player

Time management

Attention to detail

Multi-tasking ability

Independent worker

Written communication

Reading guides

ITAR US Person

Formation

High School diploma or equivalent

Up to six months warehouse experience preferred

Outils

Outlook

Excel

Description du poste

A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.

$18.50 an hour based on experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties as assigned.

• Assist sales groups regarding customer reported issues.
• Direct phone calls to appropriate departments and contacts.
• Answers emails, system messages, and phone calls.
• Assists with shipping of international and domestic shipments.
• Tracks outgoing customer shipments.
• Processes reports ensuring all same day shipments and activities remain up to date.
• Update and maintain manufacturer certifications from various vendors.
• Work in a manner that promotes efficient handling and minimizes waste.
• Pursue continuous improvement through training and process improvement.
• Comply with all applicable elements of the Company's Quality Management System.
• Maintain a clean, safe, and organized work area.

Salary Range

$18.50 per Hour based on experience

Requirements

EDUCATION/EXPERIENCE:

• High School diploma or equivalent.
• Up to six months warehouse associate experience preferred but not required.
• Proficient in basic math skills.
• Knowledge of correct spelling, grammar, and punctuation.
• Basic computer skills (Microsoft Outlook and Excel).

SKILLS AND REQUIREMENTS:

• U.S. Person (ITAR This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)
• Ability to read and interpret documents such as customer routing guides or other customer requirements submitted by the sales teams.
• Ability to write simple correspondence.
• Ability to use electronic devices such as barcode scanners for material pulling and material put away.
• Basic computer skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Good interpersonal and communication skills
• Team Player.
• Good organizational and time-management skills.
• Attention to Detail.
• Ability to learn & perform multiple tasks in a fast-paced team environment.
• Ability to work independently and safely.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Must possess mobility to work in a standard warehouse setting and work with and around a variety of equipment, parts, and inventory, operate a motor vehicle and forklift (if position requires); strength, stamina, and mobility to perform medium physical work; Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Ability to distinguish colors and color variation of physical parts and components, and in documentation such as work instructions and engineering drawings. Hearing and speech to communicate in person and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.

WORKING CONDITIONS:

• The noise level in the work environment is usually moderate.
• This position is exposed to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts.
• ICC occasionally exposed to toxic or caustic chemicals.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect -- Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor

Hybrid, Onsite, or Remote

Onsite

Compliance Statement

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

Heilindoffers a comprehensive benefits package to all full time, regular employees located in the United States which include:

• Vacation, sick time and holidays
• Accident, life, disability and critical illness insurance

If you need special assistance or an accommodation while seeking employment, please contact us . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Heilind is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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