Warehouse Customer Service Assistant

OnTrac; Mount Prospect (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join OnTrac as a Warehouse Customer Service Assistant and be a vital part of our operations. This role involves providing exceptional customer support, ensuring timely delivery of packages, and assisting operations managers. Ideal candidates will possess strong communication skills, multitasking ability, and a diploma along with relevant experience, looking to thrive in a fast-paced environment.

Benefits

Medical, Dental, and Vision insurance

401(k) with company match

Referral Bonus Program - up to $500 per referral

Safe and clean work environment

Qualifications

• High school diploma or GED required.
• One year of related experience in transportation and delivery.
• Bilingual in Spanish / English is a plus.

Responsibilities

• Assist Operations Managers with administrative duties and customer service.
• Interact with drivers and customers to resolve package discrepancies.
• Verify deliveries and ensure accurate data entry into the OnTrac system.

Skills

Excellent Customer Service Skills

Ability to multitask

Education

High school diploma or GED

One year of related industry experience

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Warehouse Customer Service Assistant role at OnTrac

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Join to apply for the Warehouse Customer Service Assistant role at OnTrac

OnTrac is hiring an Operations Assistant Level 1!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others , thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Location: 350 N Wolf Road, Mount Prospect, IL 60056

Pay: $17.00 - $21.00 per hour, depending on experience.

Shift: Tuesday - Saturday from 7:30 AM to 12:30 PM. Schedule subject to change based on the needs of the business.

Employment Logistics

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Unpacking The Benefits

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Safe and clean work environment
• Referral Bonus Program - up to $500 per referral!
  
  

The Must-Have s

• High school diploma or general education degree (GED)
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
• General knowledge or Microsoft Word and Excel Programs
• Excellent Customer Service Skills
• Ability to multitask, self-manage, and work efficiently in stressful situations
• Bilingual in Spanish / English is a plus
  
  

Your Mission In Motion

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for Customers, Customer Service team, and other facilities.
• Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
• When needed, communicate with customers regarding their package status.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.
  
  

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family , we invite you to apply!

Ontrac is proud to be an Equal Opportunity Employer

OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lasership , Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

Apply Now

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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