Warehouse/Counter Service- Part Time

R.e.-Michel-Compan

New Freedom (York County)

On-site

USD 17,000 - 25,000

Part time

2 days ago

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Benefits offered by this job

401(k) Plan with matching

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Sick Time

Paid Vacation

Training Program

Opportunities for Advancement

Job summary

R.E. Michel Company in New Freedom, PA seeks a part-time Warehouse/Counter Service associate to handle customer service, phone inquiries, invoicing, and loading items for delivery or pickup.

You will ensure safe operation of material handling equipment and accurate order fulfillment while maintaining branch appearance. The role requires verifying orders, collecting payments, processing returns, and assisting with paperwork.

Qualifications

Basic understanding of HVACR parts preferred.
Excellent verbal communication with the public.
Strong attitude and interpersonal skills for customer service.
Proficient computer skills including Prophet 21.
Ability to read invoices, catalogs, stock numbers and descriptions.

Responsibilities

Provide fast and friendly customer service in person or by phone.
Greet customers as they enter the branch and maintain a positive attitude.
Ensure commitments made to customers are met or exceeded.
Pull orders from warehouse and load into delivery trucks or customer vehicles.
Prepare accurate paperwork: invoices, CODs, purchase orders, shipping/receiving papers.
Process payments and follow money handling procedures.
Handle returns and warranty processing the same day.
Unload deliveries and stock product in designated areas.
Operate MHE safely and keep forklift well-maintained.
Report safety issues, damage, or accidents to supervisor.
Maintain cleanliness and appearance of warehouse and facility.
Verify inbound orders against packing lists; report discrepancies.
Process UPS shipments and manage counter notebook.
Perform additional duties as assigned.

Skills

Verbal communication

Customer service

Basic math

Load/unload experience

Safety awareness

Tools

Prophet 21

MHE forklift

Job description

Job Title: Warehouse/Counter Service

Part Time/Non-Exempt
Location: New Freedom, PA
Reports To: Branch Manager

General Summary

This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles and timely deliveries to customer locations.

Job Responsibilities

Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
Display positive attitude by greeting customers as they enter the branch.
Ensure commitments made to customer are met/exceeds expectation.
Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.
Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
Follow procedure to process all customer returns and warranties the same day it is received.
Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
Immediately reports damage, safety issues and accidents to supervisor.
Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.
Maintain appearance of yard and parking area by removing trash daily.
Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to supervisor.
Process, prepare and receive all product shipped by UPS.
Use/maintain counter notebook.
Other duties as assigned.

Preferred Education and Qualifications

Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.
Exemplify excellent verbal communication skills with the general public and/or customers.
Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
Demonstrated proficiency while operating a computer and Prophet 21.
Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Work Environment

Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position.

Successful completion of pre-employment screens is required and must be 18 years of age to operate a forklift.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting:https://youtu.be/P8qN13teMPs

R.E. Michel Company, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Salary and Benefits