Warehouse/Counter Service

R.E. Michel Company, LLC; Fairfax (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Disability Insurance

Employee Discounts

Weekly Pay

Job summary

R.E. Michel Company in Fairfax, VA is seeking a Warehouse/Counter Service specialist for full-time, non-exempt work. You will handle customer service, process invoices, and prepare shipments while loading goods for delivery or pickup.

You will also operate forklift equipment and maintain safety standards in a fast-paced warehouse environment. The role requires attention to detail, ability to read invoices and stock descriptions, and strong communication with customers and team members.

Qualifications

• Customer service experience in a fast-paced environment.
• Strong verbal communication skills with customers and the public.
• Proficiency with computers and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions.

Responsibilities

• Provide fast and friendly customer service by following 'Customer First' standards, in person or over the telephone.
• Greet customers entering the branch with a positive attitude.
• Ensure commitments to customers are met or exceeded.
• Pull customer orders from warehouse and load into delivery trucks or for pickup using safe material handling procedures.
• Prepare accurate paperwork including invoices, CODs, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all products leaving the branch are billed and payments collected.
• Process customer returns and warranties the same day they are received.
• Unload deliveries and stock products in designated areas; operate lift trucks or other MHE safely.

Skills

Customer service

Verbal communication

Reading invoices

Prophet 21

Tools

Prophet 21

Job description

Job Title: Warehouse/Counter Service

Full Time/Non-Exempt

Location: Fairfax, VA

Reports To: Branch Manager

General Summary: This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computers to generate invoices, and loading item(s) in customer's vehicles. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles, and timely deliveries to customer locations.

Job Responsibilities:

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers are met/exceed expectations.
• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle, or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow the procedure to process all customer returns and warranties the same day it is received.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place products in assigned stocking areas.
• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
• Immediately report damage, safety issues, and accidents to supervisor.
• Perform all warehouse-related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets, and cartons, sweeping, vacuuming, cleaning the bathroom, emptying trash, and tidying shelves.
• Maintain appearance of yard and parking area by removing trash daily.
• Verify the accuracy of incoming orders by counting before the product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to the supervisor.
• Process, prepare, and receive all products shipped by UPS.
• Use/maintain a counter notebook.
• Other duties as assigned.

Preferred Education and Qualifications:

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred, but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Work Environment: Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety-sensitive position.

Successful completion of pre-employment screens is required and must be 18 years of age to operate a forklift.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us? We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

R.E. Michel Company Benefit Package Includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue365
• Access to 24-Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short- and Long-term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On-site training courses
• Weekly Pay- Every Friday