Warehouse/Counter Service

R.E. Michel Company, LLC; Hickory (NC); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life and AD&D Insurance

Short- and Long-term disability

Employee Discount

Weekly Pay

Job summary

R.E. Michel Company, LLC in Hickory, NC is seeking a Warehouse/Counter Service associate. You will handle customer service, answer calls, process invoices, and load items into customer vehicles while ensuring safe operation of equipment.

This full-time, non-exempt position requires picking orders, delivering when needed, maintaining a clean warehouse, and ensuring accurate paperwork. On-site work with potential for advancement is offered.

Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies.
• Excellent verbal communication with customers.
• Strong interpersonal skills for service at the branch, phone, or delivery site.
• Proficient with computer systems and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to identify items.

Responsibilities

• Provide fast and friendly customer service in person or by phone.
• Greet customers and display a positive attitude.
• Pull orders from the warehouse and load into trucks or customer vehicles.
• Prepare invoices, CODs, and other paperwork accurately.
• Process returns and warranties the same day received.
• Operate lift trucks or other MHE safely and maintain equipment.
• Maintain warehouse appearance and cleanliness; stock areas and yard.
• Verify orders on arrival; report discrepancies to supervisor.
• Assist with deliveries and support the primary driver as needed.
• Other duties as assigned.

Skills

HVACR knowledge

Verbal communication

Interpersonal skills

Computer proficiency

Invoice/catalog reading

Tools

Prophet 21

Job description

Job Title: Warehouse/Counter Service

Full Time/Non-Exempt

Location: Hickory, NC

Reports To: Branch Manager

General Summary: This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles.

Job Responsibilities

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer are met/exceeds expectation.
• Pull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.
• Produce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Unload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.
• Ensure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.
• Immediately reports damage, safety issues and accidents to supervisor.
• Perform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.
• Maintain appearance of yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to supervisor.
• Process, prepare and receive all product shipped by UPS.
• Make deliveries to customer locations whenever necessary or assist primary driver on delivery.
• Other duties as assigned.

Preferred Education and Qualifications

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Work Environment

Fast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position.

What is R.E Michel Company?

The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?

We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry.

Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: https://youtu.be/P8qN13teMPs

R.E. Michel Company Benefit Package Includes

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Prescription Plans

• Wellness Discounts through Blue365

• Access to 24-Hour Nurse Advice Hotline

• Employee Assistance Program

• 401(k)

• Life and AD&D Insurance

• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents

• Short- and Long-term disability

• Critical Illness/Accident Insurance/Hospital Indemnity Insurance

• Employee Discount

• Employee Uniform Program

• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!

• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!

• Career Advancement Opportunities & On-site training courses

• Weekly Pay- Every Friday