Warehouse/Counter Service

R.E. Michel Company, LLC; Richmond (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and fast-paced team where your customer service skills will shine! This role involves engaging with customers, processing orders, and ensuring timely deliveries. You'll operate material handling equipment and maintain the warehouse's cleanliness and organization. Ideal candidates will have a positive attitude, excellent communication skills, and a basic understanding of HVACR systems. Enjoy a collaborative work environment with opportunities for growth and development. If you're ready to make a difference in a supportive setting, this position is perfect for you!

Qualifications

• Basic understanding of HVACR systems preferred but not required.
• Excellent verbal communication skills with the public and customers.

Responsibilities

• Provide fast and friendly customer service in person or over the phone.
• Pull customer orders and load them into delivery trucks or vehicles.
• Maintain cleanliness and organization of the warehouse.

Skills

Customer Service

Verbal Communication

Order Processing

Material Handling

Basic HVACR Knowledge

Education

High School Diploma

Tools

Prophet 21 Software

Forklift

Job description

Job Title: Warehouse/Counter Service

Full Time / Non-Exempt

Location: Richmond, VA (Henrico County)

Reports To: Branch Manager

Attention Applicants: Please submit your application with a resume attached or complete question #5 with your full work history. If you do not have a resume, enter NA in the resume text box. For questions, contact Meghan Allen in HR at 1-888-240-3636.

General Summary

This position involves various branch operations including answering phones, servicing customers, generating invoices using computers, and loading items into customer vehicles. The role requires the safe operation of all branch material handling equipment, accurate order pulling, loading, and timely delivery to customers.

Job Responsibilities

1. Provide fast and friendly customer service following "Customer First" standards, in person or over the phone.
2. Greet customers positively as they enter the branch.
3. Meet or exceed customer commitments and expectations.
4. Pull customer orders, load into delivery trucks or customer vehicles, or stage for pickup, using safe handling procedures.
5. Complete accurate paperwork including invoices, C.O.D.s, special orders, vendor purchase orders, and shipping/receiving documents.
6. Ensure all outgoing products are billed, collect payments following money handling procedures.
7. Process customer returns and warranties promptly on receipt.
8. Unload deliveries using manual or equipment-assisted methods and stock appropriately.
9. Operate forklifts or other material handling equipment safely and maintain them properly.
10. Report safety issues, damages, or accidents immediately.
11. Maintain cleanliness and appearance of the warehouse and facility, including debris removal, cleaning, and organization.
12. Keep yard and parking areas tidy by removing trash daily.
13. Verify incoming orders, count items, and organize stock to prevent damage, reporting discrepancies immediately.
14. Handle shipping and receiving products via UPS.
15. Use and maintain a counter notebook.
16. Perform other duties as assigned.

Preferred Education and Qualifications

1. Basic understanding of HVACR systems, parts, and supplies is preferred but not required.
2. Excellent verbal communication skills with the public and customers.
3. Positive attitude and interpersonal skills for service delivery in branch, phone, or delivery settings.
4. Proficiency in operating computers and Prophet 21 software.
5. Ability to read invoices, catalogs, stock numbers, and descriptions accurately.

Work Environment

This is a fast-paced environment with frequent interruptions. Physical activities include bending, climbing, moving, and lifting during loading/unloading and stocking. Exposure to extreme cold and heat is possible. The work schedule is typically Monday through Friday with some half-day Saturdays. This position is safety-sensitive.

Pre-employment screening is required, and forklift operation requires being at least 18 years old.