Warehouse Clerk- Customer Service, 1st Shift

Ab Electrolux; Fletcher (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Advocate in Fletcher, NC, where you will play a vital role in enhancing customer experiences and supporting internal teams. In this dynamic position, you'll provide essential support to the distribution center, manage customer-related inquiries, and assist in projects aimed at improving operational efficiencies. Your analytical skills and attention to detail will be key as you navigate customer requests and resolve complaints. This role offers a unique opportunity to contribute to a diverse and innovative workplace that values continuous improvement and teamwork. If you're ready to make a positive impact, this is the role for you.

Qualifications

• High School Diploma or equivalent required.
• Must demonstrate efficiency with Excel, Word, and Outlook.

Responsibilities

• Provide customer-facing support to the distribution center.
• Resolve customer complaints and manage reports for orders.

Skills

Analytical Skills

Problem-Solving

Teamwork

Flexibility

Attention to Detail

Education

High School Diploma or GED

Some college or 2 years of similar work experience

Tools

Excel

Word

Outlook

Job description

Job Title: Customer Advocate

Support bringing the right people to the right place.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community.

You will be based in our Fletcher, NC location. The shift will start at 8:00am and ends at 5:00pm.

Your main tasks:

• Provide customer-facing support to the distribution center.
• Provide support to internal departments on customer-related questions or requests.
• Assist on projects delivering cost savings and efficiencies to the business. Support operations to advocate the scheduling and processing of assigned customer orders.
• Request freight quotes and expedited services from the transportation team. Coordinate with customer-specific carriers for collect customers.
• Create and provide ASNs using customer-specific web portals and software systems.
• Arrange carrier pick-up through carrier-specific web portals. Provide tracking and paperwork requests to customers.
• Resolve customer complaints and assigned action items.
• Be a process expert to provide additional support and guidance to production teammates.
• Manage reports for orders that have been processed but not invoiced. Assist with process documentation. Perform other duties, as assigned.

Qualifications:

• High School Diploma, GED, or equivalent.
• Must be able to demonstrate efficiency with Excel, Word, and Outlook.
• Must be analytical, a self-starter, detail-oriented, and possess excellent problem-solving skills.
• Must be a team player, flexible, and motivated.
• Must be a positive contributing member to continuous improvement and change.

Preferred Qualifications:

• Some college or 2 years of similar work experience.
• This role will be in a warehouse environment, thus non-climate-controlled warehouse experience is a plus but not mandatory.

Benefits:At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.