Warehouse Clerk 1

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 23,000 - 28,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a Warehouse Clerk to manage the dock, verify loads, and check in drivers in a fast-paced environment. The role includes printing BOLs and packing slips, communicating with CSRs, and handling calls and emails daily.

Responsibilities include maintaining records of inbounds, schedules, orders, and driver communications, performing data entry, and prioritizing multiple client requests with accuracy and initiative.

Qualifications

• High School Diploma or GED required.
• Customer service experience is required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Problem analysis and problem solving skills.
• Attention to detail and accuracy.
• Initiative and ability to work independently and in a team.
• Basic PC skills and MS Office Suite (Excel, Word, Outlook).

Responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Maintain records and track items such as inbounds, BOLs, packing slips, schedules and orders
• Perform data entry as needed
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests daily
• Obtain and evaluate information to handle inquiries and complaints
• Respond promptly and courteously to client requests
• All other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Problem solving

Attention to detail

Initiative

Teamwork

Adaptability

Data entry

Education

High School Diploma or GED

Tools

MS Office Suite (Excel, Word, Outlook)

Job description

As a Warehouse Clerk, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, and other assignments as requested.

Duties and responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
• Perform data entry as needed
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• All other duties as assigned

Qualifications

• High School Diploma or GED
• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment
• Work independently and with team in fast paced environment

Safety Requirements

Must wear safety vest.

Physical requirements

Must be able to lift up to 50 lbs.