Warehouse Clerk

Western New York Integrated Care Collaborative, Inc.; Town of West Seneca (NY); On-site; USD 24,000 - 26,000; Full time

Job summary

Western New York Integrated Care Collaborative, Inc. is seeking a Warehouse Clerk to support dock operations, verify orders and loads, and check in drivers.

Role includes printing BOLs and packing slips, and daily communication with CSRs, calls and emails, while maintaining records of inbounds, schedules, and orders. The position requires a High School Diploma or GED, customer service experience, and strong written and verbal communication skills.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Basic PC skills and MS Office proficiency.

Responsibilities

• Provide exceptional customer service.
• Manage and check-in drivers efficiently and effectively.
• Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders.
• Perform data entry as needed.
• Daily communication via telephone calls and emails to internal departments.
• Prioritize and multi-task client requests on a daily basis.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Respond in a prompt and courteous manner to client requests.
• All other duties as assigned.

Skills

Customer service

Multi-tasking

Attention to detail

Communication

Education

High School Diploma or GED

Tools

MS Office

Excel

Word

Outlook

Job description

As a Warehouse Clerk, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL's and packing slips, communicating with CSRs, answering phone calls, responding to email, and other assignments as requested.

• Base pay range: $17.70-$18.96 per hour
• $0.40 shift differential for 2nd shift
• $0.80 shift differential for 3rd shift

Duties and responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Maintain necessary records and track items such as inbounds, BOLs, packing slips, schedules and orders
• Perform data entry as needed
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• All other duties as assigned

Qualifications

• High School Diploma or GED
• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment
• Work independently and with team in fast paced environment

Safety Requirements

• Must wear safety vest.

Physical requirements

• Must be able to lift up to 50 lbs.