Warehouse Associate

BOSC; Pompano Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

BOSC is seeking a Warehouse Associate to support daily operations, engage with customers, and help manage inventory and shipping activities. The role emphasizes safe handling of products and strong adherence to company policies while delivering positive service experiences.

Candidates will contribute to a Zero Harm culture and assist the branch team in maintaining quality and efficiency across all warehouse tasks and customer interactions.

Qualifications

• Ensure customers and other team members have a positive experience while maintaining safety and company policies.
• Support branch activities including inventory management and assisting branch manager and sales associates.
• Operate material handling equipment safely and in compliance with regulations and policy.

Responsibilities

• Engage with customers to provide best-in-class service and manage relationships.
• Support shipping/receiving and ensure products are handled and stored safely.
• Pick orders accurately and maintain FIFO where applicable.
• Receive and inspect returned products and ensure proper restocking.

Skills

Forklift operation

Customer service

Safety compliance

Inventory management

Team collaboration

Tools

Forklift

Pallet jack

Job description

The Warehouse Associate deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through picking and loading our products directly to our customer vehicles, third party carriers, or our own company vehicles. This will be accomplished through the safe and efficient operation of material handling equipment, including by not limited to forklifts, in compliance of company policy and government regulations.

This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, assisting the branch manager and the location counter sales associates in the support of their duties, inventory management, and other duties as required.

Job Description

Essential duties and responsibilities

It is imperative to ensure customers and other team members have a positive experience, while maintaining our safety, quality, and other policies and standards.

• As a part of the branch team positively engage in our Zero Harm culture. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  • Strive for zero safety or property damage incidents.
  • Report any safety incidents, near miss, or unsafe conditions in a proper and timely manner. Assist in any safety investigations to determine root causes and minimize future incidents.
  • Ensure your PPE compliance and as a member of a team, help other do the same.
  • Ensure that material handling equipment are operated in a safe manner in accordance with company policy, guidelines, and practices, and in compliance with government regulations. This includes but no limited to:
    • Ensuring proper pre-trip and post-inspections are conducted.
    • That licenses and certifications are current and valid.
    • Speed limits are obeyed.
• As a part of branch team delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
• Manage customer relationships and enhance the customer experience.
  • Communicates in professional and courteous manner, daily with customers via face-to-face interaction, phone, e-mail, or other means necessary to provide best in class service.
• Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Proactively engage in the safe efficient operation of the warehouse:
  • Shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
  • Proper picking of orders including managing first in, first out (FIFO) compiance.
  • Receive returned product from customers – inspecting for damage, check packing slip for product accuracy, and securing returning product to ensure safe and undamaged return.