Warehouse Associate

University of Southern California; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

University of Southern California seeks a Warehouse Associate to support USC Bookstores’ fast-paced operations. You will receive, process, and deliver orders, maintain inventory accuracy, and prepare shipping documents while upholding exceptional customer service.

You must have a High School Diploma, 1 year in shipping/receiving, and a valid CA driver’s license with forklift certification. The role involves lifting up to 60 lbs and using inventory systems in a warehouse setting on-site.

Qualifications

• High School Diploma or equivalent.
• 1 year shipping, receiving, and delivery experience.
• Forklift certification required; forklift experience preferred.
• Valid California driver’s license and good driving record.
• Ability to lift 50-60 lbs and work in a warehouse environment.
• Strong verbal and written English communication.

Responsibilities

• Unload and inspect incoming deliveries; report discrepancies.
• Match invoices to receiving documents and record variances.
• Input merchandise data into inventory system accurately.
• Operate scanners, cash registers, and credit card terminals.
• Assemble and fill orders; prepare shipping documentation.
• Stock merchandise in designated locations; move via pallet jack/forklift.
• Process incoming/outgoing merchandise for offsite events as needed.
• Assist with loss prevention and respond to customer queries.

Skills

Shipping

Receiving

Delivery

Customer service

Attention to detail

English communication

Lift 50-60 lbs

Education

High School Diploma

Tools

Forklift certification

Job description

Being part of the Trojan Family means belonging to an amazing international community that reaches beyond cities, industries, and time. Owned and operated by USC, the USC Bookstores embrace talent, nurture skills, and support ambition! A thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales, USC Bookstores are dedicated to creating the Best USC Experience. The Best USC Experience means outstanding customer service, excellent products, and a great place to work. We are committed to USC students, staff, faculty, and fans whether they’re on campus or on the other side of the planet. Do you want to be part of a team that encourages growth, creativity, and connects you to the long-term career that you’ve been looking for? Join the Trojan Family at USC Bookstores!We are seeking a Warehouse Associate to join our rapidly growing team.The Opportunity:As the Warehouse Associate, you will have the opportunity to uphold our commitment to extraordinary customer service. You will be responsible for receiving, processing, and delivering all Bookstore orders and merchandise to its respective parties. With so many materials coming in on a daily basis, you will need to maintain accurate and up-to-date records of all receivables and stock levels. We set high standards for our materials and stock, and expect that you will help us to further our pursuit of excellence!The Accountabilities:Unloads and examines incoming delivers. Matches invoices to receiving documents and appropriately reports and records any damage or discrepanciesInputs merchandise data into inventory management system. Operates inventory control devices such as merchandise scanners, cash registers, and credit card terminalsAssembles and fills orders placed by the bookstore departments and satellite stores. Prepares shipping documentation, and packs and ships outgoing merchandiseOrganizes and stocks merchandise and inventory in designated warehouse locations. Drives forklift and operates pallet jack and hand truck to move merchandise intra-warehouseRegularly reviews email to timely respond to merchandise transfer requests. Communicates with external vendors regarding packing lists, discrepancies, delivers, and returns. Responds verbally and/or in writing to merchandise queries. Forwards incoming mail to bookstore departments and satellite storesDrives warehouse vehicles, including but not limited to, delivery vans, large passenger vans and up to 26-foot truck, for deliveries and events. Sets up offsite event locations. Prepares and replenishes merchandise kiosks for offsite eventsPrepares invoices in batches for processing and payment by accounting. Maintains invoice files. Communicates with accounting regarding invoice payments and discrepanciesWorks various external events as part of the offsite events team. Processes cash and credit card transactions. Answers customers merchandise queries. Assists with loss prevention effortsPerforms other related duties as assigned or requested. The university reserves the right to add or change duties at any time.The Qualifiers:Education: High School Diploma.Experience: 1 year.Expertise:Shipping, receiving, and delivery experience.Must be able to communicate effectively in English.Experience with forklift (forklift certification required). Valid CA driver's license.Strong attention to detail.Basic math and computer skills.Knowledge of safety standards and procedures.Customer service experience.Ability to lift up to 50-60 pounds.What We Prefer:2 years of experience.Ability to provide direction to student and/or temporary workers.The Trojan Family Rewards:We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks/.This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!The work culture thrives on mutual respect, trust, and synergy amongst all of its members.USC has great minds that transform the world with their talents and research. Will you be one? Join us!FIGHT ON!The hourly rate for this position is $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate’s experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.Minimum Education High school or equivalent, Combined education/experience as substitute for minimum educationMinimum Experience: 0-6 months, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Good verbal/written communication skills, basic math and reading comprehension. Ability to lift up to 50 - 60 lbs. repeatedly. Ability to safely drive a forklift (forklift certification required). Valid California driver’s license with University approved driving record. Ability to drive at least a 26 foot (up to 26,000 lbs.) truck. Ability to walk and stand for long periods of time, bend, stoop, climb, lift, push, and pull. Ability to withstand temperatures in a typical warehouse environment. Must be computer literate, with basic knowledge of Microsoft Word and Excel. Ability to work a flexible schedule including nights, weekends, and offsite events.USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.Notice of Non-discriminationEmployment EquityRead USC’s Clery Act Annual Security ReportUSC is a smoke-free environmentDigital AccessibilityIf you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:https://wd5.myworkday.com/usc/d/inst/1$9925/9925$152651.htmld