Warehouse Associate

University of Southern California; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits program

Job summary

USC Bookstores in Los Angeles is hiring a Warehouse Associate to receive, process, and deliver orders and merchandise. You will maintain records, pack shipments, and support offsite events while upholding high service standards.

The role requires forklift experience with certification, a valid CA driver’s license, and the ability to lift 50–60 pounds. Strong English communication and attention to detail are essential.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year shipping, receiving, and delivery experience.
• Forklift experience with certification required; CA driver’s license.
• Ability to communicate effectively in English; strong attention to detail.
• Ability to lift 50–60 pounds and operate warehouse equipment.

Responsibilities

• Unloads and inspects incoming deliveries; reports discrepancies.
• Enters merchandise data into inventory system; handles scanners and registers.
• Assembles and fills orders; prepares shipping documents; packs and ships.
• Organizes stock; moves merchandise with forklift; operates pallet jack/hand truck.

Skills

Shipping & Receiving

Delivery

English communication

Forklift operation

CA driver’s license

Attention to detail

Math skills

Computer skills

Customer service

Safety procedures

Lifting 50-60 lbs

Education

High School Diploma

Job description

Being part of the Trojan Family means belonging to an amazing international community that reaches beyond cities, industries, and time. Owned and operated by USC, the USC Bookstores embrace talent, nurture skills, and support ambition! A thriving retail organization with nine physical locations, a booming online presence, and over $35 million in annual sales, USC Bookstores are dedicated to creating the Best USC Experience. The Best USC Experience means outstanding customer service, excellent products, and a great place to work. We are committed to USC students, staff, faculty, and fans whether they're on campus or on the other side of the planet. Do you want to be part of a team that encourages growth, creativity, and connects you to the long-term career that you've been looking for? Join the Trojan Family at USC Bookstores!

We are seeking a Warehouse Associate to join our rapidly growing team.

The Opportunity:

As the Warehouse Associate, you will have the opportunity to uphold our commitment to extraordinary customer service. You will be responsible for receiving, processing, and delivering all Bookstore orders and merchandise to its respective parties. With so many materials coming in on a daily basis, you will need to maintain accurate and up-to-date records of all receivables and stock levels. We set high standards for our materials and stock, and expect that you will help us to further our pursuit of excellence!

The Accountabilities:

• Unloads and examines incoming delivers. Matches invoices to receiving documents and appropriately reports and records any damage or discrepancies
• Inputs merchandise data into inventory management system. Operates inventory control devices such as merchandise scanners, cash registers, and credit card terminals
• Assembles and fills orders placed by the bookstore departments and satellite stores. Prepares shipping documentation, and packs and ships outgoing merchandise
• Organizes and stocks merchandise and inventory in designated warehouse locations. Drives forklift and operates pallet jack and hand truck to move merchandise intra-warehouse
• Regularly reviews email to timely respond to merchandise transfer requests. Communicates with external vendors regarding packing lists, discrepancies, delivers, and returns. Responds verbally and/or in writing to merchandise queries. Forwards incoming mail to bookstore departments and satellite stores
• Drives warehouse vehicles, including but not limited to, delivery vans, large passenger vans and up to 26-foot truck, for deliveries and events. Sets up offsite event locations. Prepares and replenishes merchandise kiosks for offsite events
• Prepares invoices in batches for processing and payment by accounting. Maintains invoice files. Communicates with accounting regarding invoice payments and discrepancies
• Works various external events as part of the offsite events team. Processes cash and credit card transactions. Answers customers merchandise queries. Assists with loss prevention efforts
• Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

The Qualifiers:

• Education: High School Diploma.
• Experience: 1 year.
• Expertise: Shipping, receiving, and delivery experience.
• Must be able to communicate effectively in English.
• Experience with forklift (forklift certification required). Valid CA driver's license.
• Strong attention to detail.
• Basic math and computer skills.
• Knowledge of safety standards and procedures.
• Customer service experience.
• Ability to lift up to 50-60 pounds.

What We Prefer :

• 2 years of experience.
• Ability to provide direction to student and/or temporary workers.

The Trojan Family Rewards:

We pride ourselves in creating the BEST USC EXPERIENCE , and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit https://employees.usc.edu/benefits-perks /.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

The work culture thrives on mutual respect, trust, and synergy amongst all of its members.

USC has great minds that transform the world with their talents and research. Will you be one? Join us!

FIGHT ON!

The hourly rate for this position is $20.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Education High school or equivalent, Combined education/experience as substitute for minimum education

Minimum Experience: 0-6 months, Combined education/experience as substitute for minimum experience

Minimum Field of Expertise: Good verbal/written communication skills,