Warehouse Associate

Ewing Outdoor Supply; Hayward (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Short Term & Long Term Disability

Job summary

A retail outdoor supply business in Hayward is seeking a Customer Service Associate/Delivery Driver. The candidate will provide exceptional customer service and deliver products while maintaining a professional demeanor. Responsibilities include engaging customers, managing returns, and navigating delivery routes in a commercial vehicle. Ideal candidates should be bilingual in Spanish and English, possess excellent communication skills, and be capable of handling physical tasks. This position offers various benefits, including healthcare and retirement plans.

Qualifications

• Must be comfortable working most of your shift on your feet and performing physical tasks.
• Valid driver's license and good driving record required.
• Ability to lift 50-70 pounds.

Responsibilities

• Engage customers and provide information about products.
• Deliver items to various addresses and follow routes.
• Manage merchandise returns and coordinate with team.

Skills

Bilingual (Spanish & English)

Excellent communication skills

Customer orientation

Basic math skills

Ability to multi-task

Tools

Forklift

Commercial vehicle (Isuzu NRR 650 or similar)

Job description

• Bilingual (Spanish & English)

Pay range{{{{:}}}} $20.00 + DOE

We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements

• Be willing to cut turf to size
• Experience operating a forklift
• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Valid driver's license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing