Br# 24 - Service Professional

Ewing Outdoor Supply; Mesa (AZ); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Job summary

A family-owned outdoor supplies company is seeking a Customer Service Associate / Delivery Driver to provide excellent service and promptly deliver products. This position requires a positive attitude, communication skills, and the ability to work on your feet. Responsibilities include engaging customers, ensuring their satisfaction, and managing deliveries in a professional manner. Benefits include healthcare, retirement plans, and paid time off. Ideal candidates will have industry experience and a valid driver's license.

Qualifications

• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks.
• Ability to lift 50-70 pounds.
• Proven work experience as a Customer Service Associate or similar role.

Responsibilities

• Engage customers and provide accurate product information.
• Deliver items and follow delivery routes.
• Ensure customer satisfaction and manage returns.

Skills

Excellent communication skills

Customer orientation

Basic math skills

Ability to multi-task

Valid driver’s license

Good driving record

Bilingual (Spanish & English)

Job description

We are looking for a Customer Service Associate / Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost‑effective manner, helping clients feel welcome and ensuring their satisfaction. A positive attitude and a desire to resolve customer issues or complaints quickly will make you succeed. Ultimately, you will ensure that customers leave our store satisfied while contributing to the store's profitability.

Pay range: $18.00 + DOE

Responsibilities

• Go the extra mile to engage customers
• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after‑sales services)
• Answer customers' questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross‑sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with your team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up‑to‑date with new products/services
• Deliver a wide variety of items to different addresses and through different routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Ask for feedback on provided services and resolve clients' complaints
• Inform customers about new products and services
• Follow DOT regulations and safety standards

Requirements

• Prior outdoor supply industry experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks such as stooping, squatting, and lifting items above your head
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi‑task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50‑70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast‑paced environments
• Valid driver’s license
• Excellent organizational and time‑management skills
• Good driving record with no traffic violations

Bonus Points for the Following

• Bilingual (Spanish & English)
• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

4 C's

• Career Development - To invest in your personal and professional growth, we offer a variety of training resources.
• Compensation - We offer competitive market wages, great benefits, PTO & bonus potential!
• Culture - We are family‑owned, which gives us a unique culture, and we have fun with everything we do!
• Care - We care about all our employees because we would not be where we are now (over 100 years) if it weren't for you!