Warehouse Asset Technician

EOS; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Onsite parking

EV charging access

Complimentary breakfast and/or lunch

Snacks and beverages onsite

Employee discounts

Job summary

EOS IT Solutions is hiring an ITL Asset Technician to bridge warehouse operations with hands-on IT hardware diagnostics and repair coordination. This role leads standard creation, supports global asset teams, and ensures data integrity and timely repairs across Apple and Windows devices.

You will manage inventory, coordinate shipments, and provide performance reporting while supporting regional logistics and new hire equipment deployment. A fast-paced, team-driven environment awaits.

Qualifications

• Experience leading or mentoring a team in a fast-paced environment.
• Experience in logistics, warehousing, IT support, or hardware repair preferred.
• Strong technical aptitude and willingness to learn device repair.

Responsibilities

• Lead standard creation and ensure adherence across global asset technician teams.
• Act as a point of escalation for process, technical, and operational queries.
• Provide hardware support for Apple and Windows devices.
• Deliver software support across macOS and Windows environments (Boot Camp and Parallels).
• Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs.
• Troubleshoot internal systems and resolve day-to-day operational challenges.
• Manage repair timelines, partner deadlines, and ensure high-quality completion standards.
• Compile repair data and provide performance reporting to management.

Skills

Team leadership

IT hardware repair

Apple & Windows support

Logistics knowledge

Inventory management

Tools

Microsoft Office

Google Workspace

Job description

A perk you’ll enjoy from day one:
Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site parking.

Overview

As an ITL Asset Technician , you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment.

Who We Are

EOS IT Solutions is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders.

We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.

What You’ll Do

• Lead standard creation and ensure adherence across global asset technician teams
• Act as a point of escalation for process, technical, and operational queries
• Provide hardware support for a wide range of devices, including Apple and Windows products
• Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
• Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
• Troubleshoot internal systems and resolve day-to-day operational challenges
• Manage repair timelines, partner deadlines, and ensure high-quality completion standards
• Compile repair data and provide performance reporting to management
• Maintain accurate asset tracking and update customer portals with real-time status
• Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
• Receive, inspect, and process inbound shipments; stock inventory appropriately
• Assist with loading and unloading shipments and warehouse material handling
• Conduct cycle counts and support ongoing inventory audits
• Partner with regional and global inventory teams for alignment and process consistency
• Support new hire equipment deployment and regional logistics coordination
• Oversee e-waste processing, donation logistics, and proper disposal practices
• Travel to customer sites within the region for urgent technical or logistical requests
• Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
• Take on additional tasks or special projects as assigned by site leadership

What You Need to Succeed

• Previous experience leading or mentoring a team in a fast-paced or high-demandenvironment
• Experience in logistics, warehousing, IT support, or hardware repair (preferred)
• Strong technical aptitude with a willingness to learn device repair and troubleshooting
• Familiarity with Apple and Windows operating systems
• Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
• Excellent time management skills with the ability to prioritize and make quick decisions
• Strong written and verbal communication skills
• High attention to detail and commitment to data accuracy
• A proactive, customer-focused mindset with strong problem-solving abilities
• Ability to work independently while contributing effectively to a team
• Flexible and adaptable approach to changing priorities and customer needs
• Comfortable being hands-on with inventory, equipment handling, and warehouseoperations
• Ability to lift and move equipment in a warehouse environment

Desirable Skills

• Experience with inventory management or asset tracking systems
• Background in IT hardware repair or technical environments
• Knowledge of global logistics or multi-region operations
• Experience working with ticketing or queue management systems

Why Join Us

At EOS IT Solutions, you’ll be part of a high-performing IT Logistics team supporting a global technology client. You’ll gain hands-on experience in a fast-paced environment where quality, accountability, and teamwork drive success.

Perks (Site-Specific – Subject to Availability)

• Onsite parking
• Electric vehicle (EV) charging access
• Complimentary breakfast and/or lunch options
• Snacks and beverages available onsite
• Employee discounts through partner programs

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range

$23.50—$24.50 USD