Ward Clerk Transcriber

Kaiser Permanente; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking an on-call administrative support staff member for the nursing unit. Responsibilities include patient processing, managing communication, and maintaining medical records. Candidates should have a high school diploma and BLS certification. This role requires effective communication and teamwork skills, with a focus on patient service and compliance with healthcare regulations.

Qualifications

• Proficiency with PCs and office equipment.
• Successful completion of medical terminology course.

Responsibilities

• Process, transfer, and discharge patients using the ADT system.
• Order materials and supplies; manage call systems.
• Assist in maintaining medical records and electronic systems.

Skills

Communication

Problem-Solving

Teamwork

Education

High School Diploma or GED

Medical Terminology Course

Tools

PCs

Office Equipment

Software Applications

Job description

Job Summary:

This position supports and coordinates the administrative activities of the nursing unit, potentially covering multiple units as per Medical Center protocol.

Essential Responsibilities:

1. Process, transfer, and discharge patients using the Admit-Discharge-Transfer (ADT) system, including event management.
2. Answer and route internal and external calls appropriately.
3. Order materials and supplies; collect equipment and medication as needed.
4. Manage call systems; follow up with nurses, patients, and families.
5. Make follow-up appointments for patients.
6. Coordinate transfers to skilled nursing facilities with the Discharge Coordinator.
7. Prepare discharge packets and related documents.
8. Maintain unit's business equipment and update whiteboards.
9. Assist in maintaining medical records and electronic medical record systems.
10. Greet new patients and families, and coordinate discharge times.
11. Initiate downtime procedures when necessary.
12. Communicate with other units/departments and support environmental services data entry.
13. Support co-pay collections and assist with other duties like specimen collection.
14. Participate in hourly rounding and cross-train as a receptionist if needed.
15. Provide updates on open beds to management and perform other duties as assigned.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Compliance and Competencies:

Uphold Kaiser Permanente policies, demonstrate professionalism, communicate effectively, participate in problem-solving, prioritize work, and comply with regulations.

Documentation:

Accurately transcribe physician orders, maintain medical records, and respond to stat requests.

Clinical Outcomes:

Apply standard precautions, respond to urgent requests, utilize computer systems effectively, and ensure accurate census and patient transfer coordination.

Customer Service:

Provide culturally sensitive service, address patient concerns, maintain confidentiality, and ensure a clean work environment.

National Language and Team Commitment:

Demonstrate effective communication, teamwork, accountability, and participate in professional development.

Fiscal Responsibility:

Minimize overtime, identify system improvements, and utilize resources efficiently.

Pay Grade: 14

Basic Qualifications:

Education: High School Diploma or GED; successful completion of medical terminology course.

License: Basic Life Support (BLS) certification.

Additional Requirements:

Proficiency with PCs, office equipment, and software applications; ability to read, write, and understand English; typing speed of 30 wpm; ability to learn policies, procedures, and software; clear communication skills.

Notes:

This is an on-call position with variable days and hours, including every other weekend.