Ward Clerk Transcriber

Kaiser Permanente; Baldwin Park (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated administrative support professional for their nursing unit. This role involves coordinating admissions, discharges, and transfers, while providing exceptional service to patients and families. The position requires proficiency in electronic medical records and strong communication skills to ensure seamless operations. Join a team committed to high-quality healthcare and make a meaningful impact in the community. If you thrive in a dynamic environment and are passionate about patient care, this opportunity is perfect for you.

Qualifications

• Proficiency in handling electronic medical records and ADT systems.
• Strong communication and customer service skills are essential.

Responsibilities

• Coordinate admissions, discharges, and transfers within the nursing unit.
• Assist with patient documentation and maintain unit equipment.

Skills

Communication Skills

Problem-Solving

Customer Service

Education

High School Diploma

Associate's Degree

Tools

Electronic Medical Records (EMR)

ADT System

Job description

Job Summary:
This position supports and coordinates the administrative activities of the nursing unit, with possible coverage of multiple units per Medical Center protocol.

Essential Responsibilities:

1. Process admissions, discharges, and transfers using the ADT system within the electronic medical record, including event management.
2. Answer and route internal and external calls appropriately.
3. Order materials and supplies; collect equipment and medication as needed per unit.
4. Respond to call system alerts; follow up with nurses, patients, and families as appropriate.
5. Make follow-up appointments for patients.
6. Organize transfers to skilled nursing facilities with the Discharge Coordinator, including printing relevant chart sections.
7. Prepare discharge packets and other patient documents.
8. Maintain unit equipment, including wireless carts, and arrange repairs as needed.
9. Update the whiteboard and maintain the medical record.
10. Assist staff with electronic medical records and systems; act as a resource for computer issues.
11. Greet new patients and families as a unit greeter.
12. Coordinate discharge times, contact families, and facilitate timely discharges.
13. Initiate downtime procedures when necessary.
14. Communicate with other units/departments.
15. Support environmental services with bed status data entry into the ADT system.
16. Assist with co-pay collections by liaising with the Admitting office and families.
17. Support other duties such as meal tray collection and specimen transport as needed.
18. Participate in hourly rounding to promote service excellence.
19. Cross-train as a receptionist in the ED if required.
20. Float to other departments as needed.
21. Provide updates on open beds to management or the hospital Bed Coordinator.
22. Perform other duties as assigned.

Supervisory Responsibilities: None.

Compliance Accountability: Demonstrates proficiency in skills, competencies, and behaviors including professionalism, communication, problem-solving, regulatory compliance, accurate documentation, safety, and customer service. Upholds Kaiser Permanente policies, supports team and organizational goals, maintains confidentiality, and adheres to attendance and fiscal policies.

About the company: Providing high-quality, affordable health care services and improving the health of our members and the communities we serve.