Walser Toyota Bloomington Service Advisor

Walser Nissan; BLOOMINGTON (MN); On-site; USD 70,000 - 115,000; Full time

Job summary

Ein innovatives Unternehmen in der Automobilbranche sucht engagierte Service Advisors, die Kunden bei ihren Anliegen unterstützen und eine hervorragende Erfahrung bieten. In dieser Rolle sind Sie das Gesicht des Unternehmens und arbeiten eng mit dem Serviceteam zusammen, um sicherzustellen, dass alle Kundenbedürfnisse erfüllt werden. Sie werden für die Durchführung von Fahrzeugüberprüfungen, die Erstellung von Reparaturaufträgen und die Kommunikation mit Technikern verantwortlich sein. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische, zahnärztliche und visuelle Versorgung

Bezahlte Elternzeit

Lebensversicherung und 401K mit Arbeitgeberbeitrag

Haustierversicherung

Mitarbeiterrabatte

Qualifications

• Hervorragende Kundenservicefähigkeiten und Erfahrung im Automobilbereich.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Begrüßen von Kunden und Durchführung von Fahrzeugüberprüfungen.
• Vermittlung zwischen Technikern und Kunden zur Klärung von Erwartungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Teamarbeit

Detailorientierung

Automotive Erfahrung

Education

High School Diploma oder GED

Tools

TruVideo/Estimate Tool

Job description

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career, and Diversity. We demonstrate this through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.

Estimated Compensation: On average $70,000 with the potential to earn up to $115,000 or more based on incentives!

How do our Service Advisors Drive Impact?

How do our Service Advisors Drive Impact?

• Our Service Advisors work with the service team to provide customer satisfaction with customer concerns and repairs. Responsibilities include:
• Act as the face of Walser service by greeting customers as they enter the service drive.
• Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write-up repair orders.
• Understand basic automotive repairs, know how long each service will take, and estimate repair costs.
• Serve as the liaison between technicians and customers, relaying all information to set clear expectations of the visit to the guests.
• Work as a team with your service admin and technicians to generate working hours and provide an excellent experience for your guests.
• Prospect and sell dealership services, coordinate current work in progress, support pre-delivery activities, and prepare for after-service delivery.
• Execute proper follow-up techniques with customers to build repeat business and ensure guest satisfaction.
• Stage vehicles and shuttle customers as needed.
• Must wear safety eyewear at all times when in dealership service departments.
• Must wear hard-toed shoes and slip-resistant footwear in dealership service departments.
• Utilize TruVideo/Estimate Tool effectively.

We're Looking For:

• High School Diploma, GED, or equivalent work experience.
• Exceptional customer service skills.
• Prior automotive experience.
• Strong written and verbal communication skills.
• Proven experience working in a team environment.
• High level of detail orientation and accuracy.

What We Offer:

• Medical, Dental, Vision coverage & HSA/FSA.
• Paid Parental Leave (Maternity, Paternity, Adoption).
• Adoption Assistance Program.
• Life Insurance and 401K with Employer Match.
• Pet insurance and Employee discounts.
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, and Asian Hmong Alliance.
• The opportunity to volunteer through the Walser Foundation - The Walser Foundation: Our Community Mission.

We proudly operate on a set of Core Values which drive our decisions and actions daily. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open-Minded – The only constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.