Service Consultant

Hyundai Motor America; Minnesota; On-site; USD 36,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Service Consultant, where you'll play a vital role in ensuring customer satisfaction in automotive services. This exciting position involves assessing vehicle performance, developing service estimates, and acting as a key communicator between customers and technicians. With a commitment to family, career, and diversity, the company offers a supportive environment that values your contributions. If you're looking to grow in the automotive industry and thrive in a team-oriented setting, this opportunity is perfect for you!

Benefits

Medical, Dental, Vision Insurance

Paid Parental Leave

Adoption Assistance Program

Life Insurance

401K with Employer Match

Pet Insurance

Employee Discounts

Paid Training

Volunteer Opportunities

Qualifications

• Reliable with a positive attitude and strong customer service skills.
• Ability to communicate effectively with customers and technicians.

Responsibilities

• Initiate automotive services and repairs by assessing vehicle performance problems.
• Act as a liaison between customers and technicians to ensure clear communication.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Teamwork

Education

High School Diploma or GED

Job description

As a service consultant, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician, ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School diploma or equivalent (GED) required.

Experience

Less than 1 year of experience preferred.

Additional Information

Join our Walser family! Our company has over 65 years of pioneering service in the automotive industry. We value Family, Career, and Diversity, reflected through our benefits, career paths, and commitment to inclusion.

We offer exciting Service Advisor opportunities at our Walser Hyundai Brooklyn Park location:

• Compensation: $36,000 base pay + incentives, with average earnings of $50,000-$100,000.
• This role requires physical activity, including walking, driving, and stooping.
• Our Service Advisors work with the service team to ensure customer satisfaction, addressing concerns and repairs, and communicating effectively.
• Responsibilities include acting as the face of Walser, following up with customers, understanding basic automotive repairs, and other duties as assigned.

Qualifications

• Reliable, with a positive attitude.
• High School diploma, GED, or equivalent work experience.
• Exceptional customer service skills.
• Prior automotive experience is a plus.
• Strong written and verbal communication skills.
• Ability to work well in a team.
• High attention to detail and accuracy.

What We Offer

• Medical, Dental, Vision, and HSA/FSA options.
• Paid Parental Leave (Maternity, Paternity, Adoption).
• Adoption Assistance Program.
• Life Insurance and 401K with Employer Match.
• Pet insurance and Employee discounts.
• Paid Training.
• Access to Employee Resource Groups such as Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• Volunteer opportunities through the Walser Foundation.

Core Values

We operate on values including Doing the Right Thing, Leading by Example, Displaying Positive Energy, and Being Open-Minded, guiding our daily decisions and actions.

Reasonable accommodations are available for individuals with disabilities. Walser Automotive Group is an equal opportunity employer, including veterans, disabled individuals, and LGBTQ+ community.