WALL DELI/CLERK

Kroger Family of Companies; Las Vegas (NV); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Family of Companies is hiring to deliver outstanding customer service in a busy department. You will help customers, maintain a clean, safe environment, and support the department team to meet sales goals through product knowledge and friendly engagement.

Responsibilities include answering questions, suggesting products, offering samples, and ensuring proper merchandising and safety practices to keep customers coming back.

Qualifications

• Must be 18 years or older.
• Ability to handle stressful situations and maintain composure.
• Effective communication skills with customers and coworkers.

Responsibilities

• Create an environment that makes customers feel welcome and valued.
• Know products in the department and respond to questions with suggestions.
• Offer product samples to help customers discover new items.
• Perform suggestive selling and announcements.
• Ensure cleanliness and safety of the department and store area.
• Adhere to health, safety and food-safety regulations.
• Maintain inventory records and verify vendor counts and prices.
• Coordinate merchandising and maintain pricing policies.
• Communicate safety risks and report incidents as required.

Skills

Retail experience

Second language

Education

High school diploma or equivalent

Job description

Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

Essential Functions:

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items.
• Suggestive sell through intercom announcements.
• Observe scheduled shift operating hours.
• Adhere to all local, state, and federal health and civil code regulations.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Monitor and maintain quality standards throughout the department.
• Ensure product freshness and safety through proper rotation.
• Follow all code dating, schematics and pricing policies.
• Coordinate and organize merchandising of the department floor.
• Follow approved procedures for receiving and verifying vendor counts and prices.
• Condition all products in assigned sections in accordance with company policy.
• Maintain records of inventory, quality assurance, invoices according to company policy.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Desired Previous Job Experience:

• Retail experience
• High school diploma or equivalent
• Second language: speaking, reading and/or writing

Minimum Position Qualifications:

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Current food handlers permit once employed
• Must be able to meet the minimum physical demands of the position
• Knowledge of basic math: counting, addition, and subtraction