APPAREL/CLERK

Kroger Family of Companies; Roseburg (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Family of Companies in Roseburg, OR seeks a dedicated team member to create outstanding customer experiences, assist customers with product choices, stock shelves, and maintain a clean, safe department. This role emphasizes friendly service and merchandising.

You will learn products, follow policies, help meet sales goals, and support management with timely paperwork and adherence to health and safety standards.

Qualifications

• Customer service orientation required.
• Ability to assist customers and respond to questions.
• Knowledge of product placement and merchandising.
• Basic math skills for counting and transactions.

Responsibilities

• Create an environment where customers feel welcome and appreciated by answering questions.
• Gain and maintain knowledge of products and respond to questions with informed suggestions.
• Label, stock and inventory department merchandise.
• Report ordering/discrepancies to the department manager.
• Stay current with ads and promotions to support sales.
• Observe scheduled shift operating hours and comply with health and safety codes.
• Maintain cleanliness and order in the department and model excellent customer service.
• Demonstrate creative merchandising and ensure displays are stocked.
• Be aware of product arrival dates and manage workload to meet deadlines.
• Assist with selling programs, complete paperwork, and follow controls and safety procedures.

Skills

Customer service

Merchandising

Communication

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Stay current with present, future, seasonal and special ads.

• Observe scheduled shift operating hours.

• Adhere to all local, state and federal health and civil codes.

• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.

• Demonstrate creative merchandising.

• Keep displays fully stocked and conditioned according to department standards.

• Be aware of arrival dates of products.

• Maintain workload to guarantee that production deadlines are met.

• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.

• Complete all paperwork according to company policy.

• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.

• Promote sales through intercom announcements.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Minimum 18 years of age

• Must be able to meet the minimum physical demands of the position.

• Knowledge of basic math: counting, addition, and subtraction.

Desired

• High school diploma or equivalent.

• Second language: speaking, reading and/or writing.