Walk Up Desk Technician (Part-Time)

University of South Florida; Tampa (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks a dedicated individual to provide Level I Service Desk support. This role is essential in ensuring smooth operations by assisting users with hardware and software inquiries. With a focus on customer service, you'll engage with users in-person and through various communication channels. This position offers a unique opportunity to gain valuable experience in a vibrant environment while contributing to the university's mission. Join a team that values innovation and support, and take the first step in your career in technology services.

Benefits

Medical, Dental, and Vision Insurance

Paid Vacation and Sick Days

11 Paid Holidays

Retirement Options with 401K Match

Tuition Assistance for Employees and Dependents

Qualifications

• One year of technical support experience required.
• College coursework or vocational training may substitute for experience.

Responsibilities

• Provide Level I Service Desk support for hardware and software inquiries.
• Support interactions primarily in-person, with potential phone and chat assistance.

Skills

Customer Service

Troubleshooting

Critical Thinking

Time Management

Communication Skills

Education

High School Diploma or Equivalent

Two Years of College Coursework

Tools

Windows OS

Mac OS X

Apple and Android Mobile Devices

Job description

Organizational Summary:

Located in the vibrant and diverse Tampa Bay region of Florida's Gulf Coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg, and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billion. Over the past five years, USF has been the fastest-rising university in the nation, according to U.S. News and World Report, ranking as the 44th best public university in America.

USF is proud to be an innovative partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the university. The IT team, led by the Vice President and CIO, offers services including Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity, and Research Technologies. For more information, please visit: Information Technology | University of South Florida

Benefits:

• Medical, Dental, and Vision Insurance
• Paid Vacation and Sick Days
• 11 Paid Holidays
• Retirement Options, including 401K employer match
• Tuition Assistance for employee, spouse, partner, or dependents

For more information about USF benefits, visit: Work at USF

Position Summary:

Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions will primarily be in-person at walk-up desk locations, with potential support via phone, chat, and email.

Additional Information for Applicants:

The selected candidate must have current work authorization in the U.S. and this position is not eligible for Visa Sponsorship.

Salary and Work Location:

Salary: $15.00/hour

Work Location: In-person at various USF Tampa Campus locations

Hours: 20 hours/week, between 8am-2pm, Monday through Friday

Minimum Qualifications:

• High school diploma or equivalent with one year of technical support experience; college coursework or vocational training may substitute at an equivalent rate.

Preferred Qualifications:

• Experience with Windows OS and Mac OS X
• One year of customer service experience
• Technical documentation experience
• Two years of college coursework

Special Skills:

• Understanding of computer systems and peripherals
• Strong customer service with empathy and de-escalation skills
• Troubleshooting client technology issues
• Adaptability in a technical environment
• Critical thinking and problem-solving
• Time management
• Experience with Apple and Android mobile devices
• Effective team collaboration skills
• Excellent communication skills across platforms