Walk-In Interviews: Care Team Representative Opportunities

Sedgwick; Dubuque (IA); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Sedgwick is hiring a Care Team Representative in the Dubuque, IA area. The role focuses on delivering excellent customer service for claims, educating callers on documentation and timelines, and supporting multiple client accounts in a fast-paced shared services environment.

The position offers a hybrid work model with on-site interviewing opportunities at the Center of Excellence. Candidates should have at least a high school diploma or GED and 1 year of customer service experience; inbound

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience or equivalent; inbound call center experience preferred.

Responsibilities

• Provide excellent service with empathy to callers regarding claims for multiple lines of business.
• Assist with questions and problems related to claims application and servicing processes.
• Enter and document claim information accurately in systems and direct calls to the right contacts.

Skills

Verbal communication

Written communication

PC literacy

Typing speed

Organizational skills

Interpersonal skills

Multitasking

Multi-client support

Teamwork / independence

Performance competencies

Attendance adherence

Education

High school diploma or GED

Tools

Microsoft Office

Windows environment

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Walk-In Interviews: Care Team Representative Opportunities

Our Teams Thrive Together!

We collaborate in person and embrace a flexible hybrid work style. To join our team, you'll need to live near our Center of Excellence in:

Dubuque, IA

4141 Westmark Avenue

Dubuque, IA 52002

Walk-In Interviews Available

Stop by and meet our team! Hiring managers will be on-site and ready to speak with qualified candidates.

• September 9 | 7:00 AM - 11:00 AM CST
• September 10 | 3:00 PM - 7:00 PM CST
• September 16 | 7:00 AM - 11:00 AM CST
• September 17 | 3:00 PM - 7:00 PM CST

No appointment needed. Come learn more about Sedgwick, explore career opportunities, and interview with our team.

What We Offer

• A stable and consistent work environment, both in-office and virtual
• Comprehensive training to help you support employees and customers from some of the world's most respected brands
• A dedicated manager and mentor to support your success
• Career growth and advancement opportunities as you develop new skills
• A competitive, comprehensive benefits package designed to support your mental, physical, financial, and professional well-being

Your Next Big Opportunity Starts Here

Ready to start a rewarding career with a team that supports your growth every step of the way? See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) & https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX

Learn more about our Care Team: Care Team (ceros.com)

PRIMARY PURPOSE

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills
• PC literate, including Microsoft Office products, Windows environment
• Must meet minimum typing requirements
• Strong organizational skills
• Good interpersonal skills
• Ability to multi task in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies
• Ability to meet all attendance expectations

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains th