Care Team Representative

Sedgwick Claims Management Services Ltd; Indianapolis (IN); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hybrid work style

Training program

Mentor and manager guidance

Benefits package

Job summary

Sedgwick Claims Management Services Ltd is hiring a Care Team Representative in Indianapolis, IN. This entry-level role focuses on providing empathetic, high-quality service for claims across multiple lines of business, with training and career growth opportunities.

You will work in a hybrid environment, supporting callers, documenting claims, and escalating when needed. The position requires strong communication skills and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience; inbound call center preferred.
• Excellent verbal and written communication skills.
• PC literate, Windows, MS Office.
• Able to multi-task in fast-paced environment.
• Ability to support multiple clients across channels and utilize multiple systems.
• Attendance expectations must be met.

Responsibilities

• Serve as primary liaison with callers from multiple client accounts.
• Assist with questions and problem solving related to claims process and servicing.
• Perform claim intake and full-service customer support within regulatory requirements.
• Educate customers on documentation, timelines, and payment information.
• Enter verbal and written claim information accurately into the system.
• Direct calls to appropriate contacts or escalate to management as needed.

Skills

Verbal & written communication

Customer service

Typing speed

MS Office

Team player

Education

High school diploma

Job description

Job Title

Care Team Representative Entry-level, Care Team Representative

About Sedgwick

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Care Team Representative Entry-level, Care Team Representative

We collaborate in person and embrace a flexible hybrid work style.

Job Location

Indianapolis, IN: 8909 Purdue Road, Suite 501, Indianapolis, IN

What we offer

• A stable, consistent work environment—both in-office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Your next big opportunity starts here—are you ready to join us?

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway!

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) &https://share.vidyard.com/watch/VCLjdFEUwPccjWaBtjLmwX Learn more about our Care Team: Care Team (ceros.com)

Primary Purpose

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

Essential Functions and Responsibilities

• Acts as primary liaison with callers from multiple client accounts within a shared services environment.
• Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
• Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
• Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• Experience: One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
• Excellent verbal and written communication skills.
• PC literate, including Microsoft Office products, Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multi-task in fast paced environment.
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed Performance Competencies.
• Ability to meet all attendance expectations.

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Compensation

For the jurisdiction noted in this job posting only, the range of starting pay for this role is (17.85).

Benefits

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits

Equal Opportunity

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com