Waiver Services Case Manager & Care Coordinator

Volunteers of America Texas; Euless (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Volunteers of America Texas seeks a Case Manager to coordinate and supervise Waiver supports, including residential services and community-based programs. You will ensure compliance with federal and state requirements, develop participant IPCs, and maintain complete documentation across IPCs, ICAPs, POCs, and training records.

You will review utilization, supervise transportation logistics as needed, and collaborate with a multi-disciplinary team to promote community integration and participant

Qualifications

• Bachelor’s degree in social sciences or related field with one year experience with intellectual and developmental disabilities OR a high school diploma/GED plus five years direct experience with IDD; social work certification preferred.
• Texas Driver’s License required and ability to be insured.
• Strong knowledge of community resources, treatment planning, and ability to coordinate multi-disciplinary teams.

Responsibilities

• Coordinates and supervises Waiver services delivery to VOATX participants and ensures federal/state compliance.
• Develops Implementation Plans for participants’ IPCs and communicates changes to participants and coordinators.
• Maintains accurate documentation (IPCs, ICAPs, POCs, training) and reviews utilization monthly.
• Ensures timely service delivery, proper billing, and health and safety compliance in homes.

Skills

Organizational skills

Effective communication

Work under stress

Independent worker

Judgment and initiative

Data analysis

Team collaboration

Education

Bachelor’s degree in social sciences

High school diploma/GED + 5 years direct IDD experience

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Volunteers of America Texas seeks a Case Manager to coordinate and supervise Waiver supports, including residential services and community-based programs. You will ensure compliance with federal and state requirements, develop participant IPCs, and maintain complete documentation across IPCs, ICAPs, POCs, and training records.

You will review utilization, supervise transportation logistics as needed, and collaborate with a multi-disciplinary team to promote community integration and participant