Waitstaff LLH

Riverside Health; Williamsburg (VA); Hybrid; USD 21,000 - 27,000; Part time

Job summary

Riverside Health in Williamsburg, Virginia is seeking a Waitstaff team member to deliver attentive dining service to residents and guests. You will learn current menu options, accommodate dietary restrictions, and support kitchen staff to ensure meals are prepared and served accurately and promptly.

The role emphasizes customer service for seniors, teamwork with dining and kitchen staff, and maintaining sanitary procedures.

Qualifications

• Education: High School Diploma or GED (Preferred).
• Experience: 1 year customer service in a hospitality environment (Preferred).
• Licenses/Certifications: Food Handlers Card VA (Required within 30 days).
• Allergen Awareness Certification VA (Required within 180 days).

Responsibilities

• Greet residents and guests and ensure timely seating and meal service.
• Support kitchen staff to ensure accurate, on-time preparation and delivery.
• Handle requests or concerns with courteous, professional service.
• Assist with opening/closing duties, restocking, and table setup.
• Adhere to food safety, sanitation, and dietary restriction procedures.
• Maintain knowledge of menu details and resident accounting procedures.
• Operate dining service software/hardware used to take orders.

Skills

Customer service

Hospitality experience

Teamwork

Education

High School Diploma or GED

Job description

Williamsburg, Virginia Hiring Range $15.00 - $19.50/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview The Waitstaff responsibilities include providing residents and their guests service above and beyond their expectations, ensuring a memorable food and dining experience. Knowledgeable of current menu options/ingredients and maintains a working knowledge of the dietary restrictions and preferences of the clients we serve. Works closely with and supports the kitchen staff to ensure that all orders are prepared and served correctly and in a timely manner.

What you will do

• Follow standard service protocols as outlined in the Dining Service Training manual ensuring that residents and their guests are greeted and seated in a timely fashion and meals are delivered in a timely and gracious manner.
• Understand and is sensitive to the needs and preferences of our seniors and their guests, and professionally handle all requests or concerns regarding meal service as they arise.
• Demonstrate commitment to customer service by working closely with the kitchen team to ensure that all orders are prepared accurately.
• Demonstrate positive interaction and support to all team members to provide seamless, timely, and accurate meal service to the resident/guest and team.
• Complete daily duties, ensuring all opening and closing side work is accomplished to include restocking supplies as needed, completion of cold food prep (as applicable), and other duties as assigned.
• Assemble resident trays accurately according to menu/tray ticket information and ensure compliance to diet or allergy restrictions (where applicable).
• Exhibit knowledge of menu details and resident accounting procedures.
• Knowledgeable in use of Food Service software/hardware utilized in obtaining resident orders at the table or bedside (as applicable).
• Adhere to all quality controls as it pertains to Dining Services.
• Follow Policies and Procedures.
• Exhibit safe food handling to eliminate the risk of food borne illness to include glove use, hair restraints, labeling, dating, temperature monitoring and food rotation.
• Follow proper technique for serving and clearing tables.
• Perform table set-up and break down of dining rooms while adhering to proper sanitation/disinfecting procedures in accordance with all regulatory requirements.
• Assist in maintaining the self-respect, personal dignity, and physical safety of each resident we serve.
• Utilize time management appropriately to complete assigned duties.
• Is punctual and prepared to work in facility approved uniform for all scheduled shifts.

Qualifications

• Education High School Diploma or GED, (Preferred)
• Experience 1 year Customer service in a hospitality environment (Preferred)
• Licenses and Certifications Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 Days(Required)
• Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 Days(Required)

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.