Waiter/Waitress

Workstream; Wooster (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Broken Rocks Cafe and Bakery / Rox Gastropub in Wooster, OH is seeking a friendly waiter/waitress to join our team. The role involves greeting guests, seating them, helping with menu choices, taking and delivering orders, and handling cash and card payments.

We value attentiveness, patience, reliability, and a positive attitude, plus the ability to multitask in a fast-paced setting and work well in a team.

Qualifications

• Prior experience as a waiter/waitress is required.
• Ability to multitask and work in a fast-paced environment.
• Strong communication and teamwork skills.
• Comfort with handling cash/credit transactions.

Responsibilities

• Greet guests, seat them, help with menu recommendations, take and deliver orders, and clear tables.
• Upsell additional products when appropriate.
• Check IDs to prevent minors from ordering alcoholic beverages.
• Deliver checks and process payments.
• Maintain the appearance and cleanliness of tables and tableware.
• Provide exceptional customer experience.

Skills

Customer service

Teamwork

Communication

Multitasking

Money handling

Education

High school diploma

Tools

POS software

Job description

Main Responsibilities of a Waiter/Waitress:

• Taking orders and delivering food and beverages.
• Helping guests with menu recommendations.
• Providing exceptional customer experience.

Waiter/Waitress Job Description:

Our restaurant is looking for a waiter/waitress with remarkable hard skills and engaging people skills.

The right person for this job should be able to multitask food and beverage orders and deliveries, but not only that. Our restaurant prides itself in providing excellent service, which is why we are looking for a waiter/waitress who will treat our guests with attentiveness, patience, and a positive attitude.

The responsibilities of a waiter/waitress in our restaurant are to greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables. All our waiters/waitresses are also responsible for handling cash and credit card transactions.

To help our restaurant provide a pleasurable dining experience, a good waiter/waitress should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.

Responsibilities of a Waiter/Waitress:

• Greeting, seating, and escorting guests.
• Providing menu recommendations and additional information.
• Upselling additional products when appropriate.
• Checking ID's to prevent minors from ordering alcoholic beverages.
• Taking orders using software, order slips, or by memorization.
• Communicating order details to the kitchen staff.
• Delivering food and beverages in a timely fashion.
• Delivering checks and collecting bill payments.
• Cleaning and maintaining the appearance of tables and tableware.
• Providing exceptional customer experience.

Waiter/Waitress Job Requirements:

• Must have prior experience as a waiter/waitress.
• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be flexible and ready to work in shifts.
• Must carry at least a high school diploma.

Broken Rocks Cafe and Bakery / Rox Gastropub is a family-owned business that has been in operation for 23 years. We are a successful scratch kitchen restaurant in the historic, thriving center of downtown Wooster. We have a strong emphasis on local, high-quality ingredients with partnerships with many local growers. Our menu includes a wide variety of entrees including house made sourdough bread to a diverse clientele. Our staff works as a cohesive group to make that happen.