Waiter/Waitress

Four Seasons; United States; Remote; USD 20,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Vacation days

Training programs

Employee travel program

Uniforms provided

Free meals

Birthday cake

Medical insurance

Employee discounts

On-site gym

FS Benefits platform

Job summary

Four Seasons Lisbon is seeking a dynamic and enthusiastic Waiter/Waitress to join our Food & Beverage team, delivering attentive service and a memorable dining experience that reflects our luxury standards.

You will guide guests through the menu, suggest pairings, maintain spotless service areas, collaborate with culinary and housekeeping teams, and uphold safety and hygiene protocols while providing exceptional guest care.

Qualifications

• High School Diploma or equivalent experience.
• 1 year of experience in a luxury hotel or high-end restaurant.
• Fluency in Portuguese and English.
• Strong interpersonal skills and attention to detail.
• Able to work in a fast-paced, team-oriented environment.
• EU passport or right to work in Portugal.
• Flexible scheduling availability.

Responsibilities

• Providing attentive and personalized food and beverage service to guests.
• Guide guests through the menu, offer recommendations and answer questions about food, wine, and cocktails.
• Ensure tables are properly set up and maintained.
• Maintain cleanliness and organization of service areas.
• Deliver a seamless and engaging dining experience reflecting Four Seasons standards.
• Anticipate guest needs and coordinate with the kitchen for special requests.
• Collaborate with stewarding, culinary, and housekeeping teams for seamless service.
• Operate tea/coffee equipment and maintain guest history records.
• Follow safety and hygiene protocols.
• Assist with service across hotel outlets, events, and in-room dining.

Skills

Strong interpersonal skills

Attention to detail

Team-oriented

Fluency in Portuguese and English

Flexible scheduling

Education

High School Diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Lisbon's most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

About The Role

We are seeking a dynamic and enthusiastic Waiter / Waitress to join our Food & Beverage team. In this role you will deliver exceptional service, ensuring guests enjoy a memorable dining experience that reflects the restaurant’s and hotel’s standards.

What You Will Do

• Providing an attentive and personalized food and beverage service to guests.
• Confidently guiding guests through the menu, offering recommendations and answering any questions about food, wine, and cocktail selections.
• Ensuring tables are properly set up and maintained throughout service.
• Maintaining cleanliness and organization of the service areas.
• Delivering a seamless and engaging dining experience that reflects the Four Seasons standards of excellence.
• Anticipate guest needs and coordinate with the kitchen for special requests.
• Collaborate with stewarding, culinary, and housekeeping teams for seamless service.
• Operate tea/coffee equipment and maintain guest history records.
• Follow all safety and hygiene protocols.
• Assist with service across various hotel outlets, events, and in-room dining.

What You Bring

• High School Diploma or equivalent experience.
• A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment.
• Strong interpersonal skills, attention to detail, and ability to work in a fast-paced, team-oriented environment.
• Reading, writing and oral proficiency both in Portuguese and English.
• Passion to interact with guests and employees in a gentle and courteous way;
• Anticipate guest needs, ensuring satisfaction and respond appropriately to guest requests;
• Candidates must hold an EU passport or have the legal right to work in Portugal;
• Availability to work flexible scheduling.

What We Offer

• Competitive compensation package.
• Statutory vacation allowance plus one additional day of paid leave.
• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities.
• Employee travel program with complimentary stays at Four Seasons properties worldwide.
• Provision of employee uniforms.
• Complimentary meals at our much-loved Sabores Employee Restaurant.
• A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones.
• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on-site doctor for preventive care.
• Exclusive retail, spa, and food & beverage discounts within the hotel.
• Access to a modern, fully equipped employee on-site gym.
• Full access to the FS Benefits platform.