Waiter/Waitress

Golden Nugget Danville; Danville (IL); On-site; USD 17,000 - 33,000; Full time

Job summary

Golden Nugget Danville is seeking a Waiter/Waitress to provide courteous, efficient service in a fast-paced casino restaurant environment. You will be responsible for menu knowledge, beverage lists, and accurate guest check handling while ensuring guest satisfaction on your shift.

Applicants should have at least two years of high-volume restaurant experience, be able to obtain a gaming license, and demonstrate strong verbal communication and interpersonal skills to maintain a positive guest

Qualifications

• High School Diploma or equivalent preferred.
• Ability to obtain a gaming license.
• Minimum of two (2) years’ experience as a restaurant server in a high-volume environment.
• Demonstrated successful performance in a guest service role.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.

Responsibilities

• Exhibit conduct in accordance with IGB Rules and Regulations, Federal and State laws and company policies.
• Deliver positive, courteous, and professional guest service in all interactions.
• Know all menu items, wine lists, beverage menus, table assignments, and serving procedures.
• Understand and follow pre-check, guest check, cashiering and ticket procedures.
• Complete set-up, opening and closing duties according to side work procedures.
• Maintain a safe, professional, and productive work environment.
• Resolve guest problems promptly and relay concerns to the supervisor.
• Maintain excellent communication with guests, vendors, and colleagues.
• Perform other duties as assigned.

Skills

Guest service

Verbal communication

Interpersonal skills

Decision making

Multitasking

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Job purpose

Under the direction of the Restaurant Supervisor, the Waiter/Waitress is responsible for serving guests in accordance with established policy and procedures on an assigned shift. The server is also responsible for guest satisfaction and enjoyment while dining at the restaurant establishment.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Responsible for knowing all menu items, wine lists and beverage menus, restaurant table assignments, and serving procedures of the restaurant.
• Understand and follow pre-check, guest check, cashiering and ticket procedures.
• Complete set-up, opening and closing duties according to side work procedures.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity and performance.
• Amicably resolve guest related problems in a fast-paced environment. Relay guest concerns, complaints or compliments to the restaurant supervisor or manager as appropriate.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees.
• Maintain personal health and sanitation standards (wash hands when using restroom, etc.)
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Ability to obtain a gaming license.
• Minimum of two (2) years’ experience as a restaurant server in a high-volume environment.
• Demonstrated successful performance in a guest service role.
• Experience servicing large numbers of guests in a public environment.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationships with all individuals.
• Ability to work occasional overtime and irregular hours.
• Medical (HSA available with High Deductible Health Plans)
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)