Wagering Clerk — Guest Experience Specialist

MGM Resorts International; Springfield (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free meals in employee dining room

Free parking on and off shift

Discounts on hotel, F&B, retail, and娱乐

Professional and personal development

Job summary

MGM Springfield is seeking a Sportsbook Clerk to enhance guest experiences by assisting with wagers on horse racing and sports events. The starting rate is $16.00 per hour with tips, and the role involves cash handling, ticket processing, and customer service within a lively casino environment.

Able to work part-time (12-24 hours/week) with varied shifts, including weekends and holidays. Benefits include meals, parking, and access to employee discounts and development opportunities.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• Willing to work part-time 12–24 hours/week with varied shifts including weekends and holidays.

Responsibilities

• Write, verify, and process race and sports wagers per policy and regulations.
• Maintain a cash bank and provide accurate change and payments.
• Stock and clean stations; handle ticket payments and payoffs.
• Explain wagering rules and odds to guests; create player tracking cards.
• Protect customer rewards and monitor credit lines; escalate issues as needed.

Skills

Customer service

Cash handling

Wagering rules

Education

High school diploma or GED

Job description

MGM Springfield is seeking a Sportsbook Clerk to enhance guest experiences by assisting with wagers on horse racing and sports events. The starting rate is $16.00 per hour with tips, and the role involves cash handling, ticket processing, and customer service within a lively casino environment.

Able to work part-time (12-24 hours/week) with varied shifts, including weekends and holidays. Benefits include meals, parking, and access to employee discounts and development opportunities.