Vulnerability Management Analyst

Insight Global; Richmond (VA); On-site; USD 101,991 - 145,260; Full time

Job summary

Insight Global is looking for a Vulnerability Management Analyst in Richmond, VA. This role focuses on overseeing the quality and usability of technical documentation in the ServiceNow Knowledge Base and partners with analysts and technical teams for continuous improvement.

The position involves auditing content for accuracy and accessibility for both technical and non-technical audiences, ensuring it meets established standards. Pay is $89.74/hour.

Qualifications

• Experience in vulnerability management and remediation.
• Familiarity with ServiceNow Knowledge Base.
• Strong auditing and quality assurance skills.

Responsibilities

• Oversee quality and accuracy of technical documentation.
• Audit, refine, and maintain knowledge content.
• Partner with SMEs and technical teams for documentation governance.

Skills

Vulnerability management

ServiceNow Knowledge Base

Technical documentation auditing

Quality assurance

Collaboration

Job description

Responsibilities

• Vulnerability management & Remediation understanding in order to interpret remediation documentation and add value to the content
• Familiar with ServiceNow Knowledge Base
• Experience with technical documentation auditing & quality assurance
• Ability to form partnerships with SME's, application owners, and technical writers

Job Description

Insight Global is looking for a Vulnerability Management Analyst to join one of our customers in Richmond VA. The Vulnerability Management Analyst is responsible for overseeing the quality, accuracy, and usability of technical documentation within the ServiceNow Knowledge Base. This role partners closely with analysts, subject matter experts (SMEs), and technical teams to audit, refine, and maintain knowledge content—ensuring it meets established standards and is accessible to both technical and non‑technical audiences. This position is not a primary technical writing role. Instead, it focuses on documentation governance, content auditing, and continuous improvement, with light technical writing and strong collaboration across IT and business teams. Pay is $89.74/hour.