VTC Technician, Mid

Booz Allen Hamilton; Orlando (FL); On-site; USD 61,000 - 141,000; Full time

Job summary

An established industry player is seeking a VTC Technician to enhance military communications through expert scheduling and monitoring of video teleconferencing systems. This role involves troubleshooting technical issues, providing exceptional customer service, and ensuring seamless connectivity for users. Ideal candidates will have a strong background in VTC systems, excellent communication skills, and a commitment to teamwork. Join a dynamic team dedicated to improving warfighter communications and supporting a mission-critical network. This opportunity offers professional growth and the chance to make a significant impact.

Benefits

Health benefits

Paid leave

Professional development

Tuition assistance

Work-life programs

Qualifications

• 3+ years of experience overseeing VTC systems and endpoints.
• Experience troubleshooting and repairing hardware and network issues.

Responsibilities

• Schedule VTC sessions and troubleshoot technical issues.
• Provide excellent customer service to end-users.

Skills

Video Teleconferencing (VTC)

Troubleshooting

Customer Service

Communication Skills

Education

Bachelor's degree in STEM

DOD 8570 IAT Level II Certification

Tools

VTC applications

Network Administration

Systems Administration

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Your combination of people skills and Video Teleconferencing (VTC) knowledge makes you the team hero, solving one problem after another. We’re looking for a VTC Techni cia n spe cia lizing in scheduling and endpoint monitoring to help us keep the global connections for the US military.

As a VTC Techni cia n on our team, you’ll be responsible for scheduling VTC sessions, trouble-shooting technical issues, and providing excellent customer service to end-users. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you help users ensure their connection needs are met.

This is an opportunity to gain experience in the networking field. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve warfighter communications.

Join us. The world can’t wait.

You Have:

• 3+ years of experience overseeing VTC systems and endpoints
• 3+ years of experience Installing and Configuring VTC applications and system sof tware
• Experience Troubleshooting and repairing hardware and network connectivity issues
• Ability to work independently
• Bachelor's degree in a Science, Technology, Engineering, or Mathematics ( STEM ) field and 3+ years of experience as a VTC Techni cia n, or 8+ years of experience as a VTC Techni cia n in lieu of degree
• DOD 8570 IAT Level II Certification, such as CompTIA Security +

Nice If You Have:

• Experience working in DOD environment
• Experience with general Network Administration
• Experience with general Systems Administration
• Possession of excellent verbal and written communication skills
• Possession of excellent customer services skills
• TS / SCI clearance

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

VTC Technician, Mid

The Opportunity:

Your combination of people skills and Video Teleconferencing (VTC) knowledge makes you the team hero, solving one problem after another. We’re looking for a VTC Techni cia n spe cia lizing in scheduling and endpoint monitoring to help us keep the global connections for the US military.

As a VTC Techni cia n on our team, you’ll be responsible for scheduling VTC sessions, trouble-shooting technical issues, and providing excellent customer service to end-users. You’ll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you help users ensure their connection needs are met.

This is an opportunity to gain experience in the networking field. We focus on growing as a team, so we’ll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve warfighter communications.

Join us. The world can’t wait.

You Have:

• 3+ years of experience overseeing VTC systems and endpoints
• 3+ years of experience Installing and Configuring VTC applications and system sof tware
• Experience Troubleshooting and repairing hardware and network connectivity issues
• Ability to work independently
• Top Secret clearance
• Bachelor's degree in a Science, Technology, Engineering, or Mathematics ( STEM ) field and 3+ years of experience as a VTC Techni cia n, or 8+ years of experience as a VTC Techni cia n in lieu of degree
• DOD 8570 IAT Level II Certification, such as CompTIA Security +

Nice If You Have:

• Experience working in DOD environment
• Experience with general Network Administration
• Experience with general Systems Administration
• Possession of excellent verbal and written communication skills
• Possession of excellent customer services skills
• TS / SCI clearance

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Top Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.